Communications Consultant

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

• Providing assistance and support to the development and implementation of digital marketing campaigns and content.
• Administering social media accounts, conducting day-to-day maintenance and tracking activity volume across multiple digital channels.
• Gathering data of organizational digital marketing initiatives and results; conducting analyses and delivering reports.
• Assisting in ensuring compliance of digital marketing initiatives with all regulations, policies and procedures.

• University (Degree) Preferred

• No Experience Required

• Physical Requirements: Sedentary Work

The Communications Consultant partners with institutional clients and advisors (or internal stakeholders) to deliver and execute communications that drive participant engagement during critical plan transitions. You'll work collaboratively across TIAA's implementation teams to deliver communications that align with our Communication & Engagement Services (CES) offer strategy and measurably improve participant engagement.

Key Responsibilities and Duties

• Develop and deliver multi-channel communications campaigns for assigned plan change projects, ensuring alignment with Corporate, Brand, and clients’ objectives, and Institutional Relationships segment goals while adhering to CES processes and standards.
• Deploy communications using internal marketing automation platforms, tracking engagement metrics and adjusting strategies based on performance data.
• Work with institutional partners, transition teams, product owners, marketing and readiness groups on creating/disseminating communications specific to Institutional news and/or plan updates or general mailings.
• Help create, refine, and manage communication templates and resources that enable efficient, consistent delivery of plan change messaging across the organization.
• Collaborate with cross-functional teams including Legal, Compliance, Marketing, and Client Services to ensure communications meet regulatory requirements and business objectives.

Preferred Qualifications:

• 3+ years' Communications experience

Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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Equal Opportunity

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If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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