Job Overview

The Dispatchers are expected to execute the plan, route, and schedule for an assigned fleet of trucks, trailers, and drivers to ensure optimum productivity, service levels, and revenue. They must understand and meet the needs of our customers and drivers.

MUST BE WILLING TO WORK THESE HOURS/SHIFT:

Sun-Tues 04:00 AM - 04:00 PM, every other Saturday 04:00 AM - 04:00 PM.

Duties & Responsibilities

Provides a high level of customer service to the assigned driver board and establishes a good working relationship with each regional general manager, facility manager, planner, driver manager, and drivers
Communicates with customer service personnel on all levels while developing positive and solid relationships to enhance growth
Ensures optimal driver, unit utilization, and performance through effective load adjustment by monitoring active drivers and equipment via total mail (People Net) on the assigned driver board
Ensures drivers are contacted and report to work promptly and have accurate information to start and complete their day
Ensures all loads are closed out in TMW, whether completed through auto-dispatch or manual and that drivers understand and utilize People Net Sat COMM
Assists drivers with day-to-day operational and personal challenges (system, customer, equipment, and environment)
Notifies planner, and customer service of all loads that are moved back to an “available status,” answer the phone, and communicate via email in a professional manner
Completes all trip sheets to ensure payroll is accurate every week
Performs other duties as assigned

Knowledge, Skills, & Abilities

Ability to work under stress while remaining professional at all times
Ability to listen to and understand information and ideas presented either verbally or in writing
Ability to recognize, evaluate and resolve problems
Ability to communicate well with others
Above-average writing skills and organizational skills
Ability to take direction and follow through the map
Google reading skills
Detailed oriented
Be proactive instead of reactive
Capable of working independently, without constant supervision
Cross collaborative
Experience with Excel knowledge of transportation
Management Systems (TMW Preferred)

Minimum Qualifications

High school diploma or GED
Knowledge acquired through up to 12 months of work experience

Preferred Qualifications

N/A

Work Environment

Office Environment

Onsite full-time

1800 Contintental Blvd, Charlotte, NC 28273

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Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.

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