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Job DetailsJob Location: Team Corporate - Charlotte, NC 28262Position Type: Full TimeSalary Range: $85,000.00 - $120,000.00 Base+Commission/yearExperienced Automotive BDC Manager/Director Team Automotive Salary: $85,000–$120,000 per year Join the Team Automotive Family Team Automotive is looking for an experienced, results-driven Automotive BDC Manager to lead our Business Development Center and help take our customer engagement and appointment performance to the next level. This is a key leadership position for someone who knows the automotive business, understands how to build and motivate a successful BDC team, and isn't afraid to jump in, coach from the front, and hold the team accountable for results. What We're Looking For Previous automotive BDC management experience is required. Proven ability to lead and develop a high-performing BDC team. Strong understanding of automotive internet lead management and CRM processes. Experience managing BDC KPIs, appointment ratios, show rates, and conversion rates. Strong leadership and coaching skills. Excellent verbal and written communication. Highly organized and able to manage multiple priorities. Comfortable using data and reporting to identify opportunities and improve performance. A hands-on leader who leads by example and holds themselves and their team accountable. Compensation & Benefits $85,000–$120,000 per year Compensation will be based on experience and performance. Competitive compensation package Health, dental, and vision insurance Generous Paid time off Retirement plan options Ongoing training and professional development Career advancement opportunities with a growing automotive organization QualificationsWhat You'll Do Lead, coach, and develop our BDC team to consistently achieve performance goals. Manage the day-to-day operations of the Business Development Center. Monitor inbound and outbound calls, internet leads, texts, emails, and other customer communication channels. Drive appointment volume while improving appointment set, show, and sold rates. Monitor lead response times and ensure consistent, timely customer follow-up. Track KPIs and individual team member performance. Listen to calls and provide ongoing coaching and feedback. Develop processes and strategies to improve productivity, conversion rates, and customer experience. Ensure CRM processes, reporting, and follow-up standards are consistently followed. Recruit, train, and develop BDC representatives. Work closely with Sales Managers, General Managers, Marketing, and other departments to maximize every opportunity. Create a positive, competitive, and accountable team culture. Our Core Values At Team Automotive, our core values aren't just words on a wall—they guide how we treat our customers, our teammates, and our business every day. Own It – Take full ownership of every problem and opportunity while operating with integrity and honesty. Lead with Love – Make sure our business actions and customer interactions are wrapped in care and empathy. Do the Right Thing – Make ethical and principled decisions regardless of the circumstances. Grow or Die – Commit to continuous learning, professional development, and constant improvement. Team Player – Work together with a winning spirit and understand that we succeed as a team. Ready to Lead? If you're an experienced automotive BDC leader who loves developing people, driving results, and creating an outstanding customer experience, we want to hear from you. Apply today and bring your leadership, energy, and winning spirit to Team Automotive.
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