Field Operations Manager

Field Operations Manager

Northline Roofing | Charlotte, NC

Northline Roofing is a rapidly growing residential roofing company based in South Charlotte, just outside of the South End area, focused on delivering high-quality workmanship and a consistently professional customer experience.

As the organization continues to expand, we are seeking a Director of Field Operations to lead the field side of the business and ensure that every project is executed with discipline, efficiency, and accountability.

This role is responsible for the operational performance of the company’s field operations, including production, repairs, warranty service, fleet management, scheduling coordination, and safety compliance.

The Director of Field Operations will play a a critical leadership role in ensuring that projects are completed on time, on budget, and to the highest quality standards while maintaining a strong culture of professionalism and operational excellence.

This position reports directly to the CEO and will work closely with the leadership team to strengthen the operational foundation of the company as it continues to grow.

Northline is building a systems-driven organization designed to scale responsibly while maintaining a high standard of service and craftsmanship. This role will help shape the operational structure that supports that long-term growth.

Responsibilities

Field Operations Leadership

Lead and oversee the full execution of field operations, ensuring projects are delivered efficiently and to company standards.

Responsibilities include:

• Overseeing project managers responsible for installation execution
• Ensuring projects are completed on schedule and within budget
• Maintaining consistent quality standards across all installations
• Coordinating material logistics and job readiness

Scheduling & Production Coordination

Provide leadership to the Scheduling Coordinator responsible for production scheduling and crew coordination.

• Ensure alignment between crews, supervisors, materials, and job schedules
• Maintain efficient production flow and crew utilization
• Address scheduling conflicts and operational bottlenecks

Repairs & Warranty Service

Oversee the company’s repair technicians and warranty operations.

• Ensure timely resolution of repair requests and warranty claims
• Monitor service quality and customer satisfaction
• Track warranty trends and identify opportunities for operational improvement

Fleet Management

Maintain oversight of the company’s vehicle fleet and field equipment.

• Ensure preventative maintenance schedules are followed
• Maintain vehicle standards and operational readiness
• Coordinate fleet insurance and incident reporting procedures

Safety & Compliance

Promote and enforce a culture of safety across all field operations.

• Ensure compliance with OSHA and jobsite safety standards
• Implement safety procedures and training programs
• Manage incident reporting and corrective action processes

Operational Systems

Develop and maintain systems that support consistent field execution.

• Establish clear processes for production, service, and warranty work
• Track operational performance metrics
• Identify and implement improvements to operational efficiency

Leadership Scope

The Director of Field Operations oversees and develops the following functions:

• Scheduling Coordinator
• Project Managers
• Repair Technicians
• Warranty Department
• Company Fleet
• Safety Compliance

This role is responsible for creating structure, accountability, and performance across the company’s field organization.

Qualifications

• 5+ years of experience in roofing, construction, or field operations leadership
• Demonstrated experience managing crews, subcontractors, or project managers
• Strong organizational and operational leadership skills
• Ability to manage multiple projects and teams simultaneously
• Clear communication and problem-solving abilities
• Experience with project management or CRM software is preferred

Compensation

$70,000 - $90,000 Total Compensation