Houseperson AM

Omni Charlotte Hotel

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte’s financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city’s top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.

At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you’re a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

Overview:

This position ensures that assigned public space and guest room floors are kept fully stocked and clean while maintaining Omni standards and exceeding our guest expectations.

Responsibilities:

· Ensures that assigned linen room closets are stocked at par.

· Empties GRAs carts linens and trash as needed.

· Assist to strip, check out rooms of linen and remove trash.

· Assists taking in room dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing.

· Keeps corridors on guest room floors clean and vacuumed.

· Sweeps, scrubs, mops hard surface floors on assigned section.

· Assists in deep cleaning and shampooing carpet and/or furniture.

· Maintains corridor cleanliness.

· Moves furniture upon request.

· Completes a quarterly mattress flip project.

· Completes guest requests.

· Pick up guest shoes to shine and deliver them back.

· Assists in the distribution of items to all guests' rooms.

· Assists in Housekeeping inventories.

· Washes and places back in linen closets the glassware and coffee cups.

· Assists GRAs with guestroom supplies.

· Ensures all linen is dropped in the linen chute in a timely manner.

· Takes soiled bedspreads, blankets, pillows, and other large bedding items to the Laundry to be washed.

· Turns in Lost and Found items found to Housekeeping Office before the end of the shift.

· Deposits trash and recycling to the trash and recycling dumpsters.

· Cleans up bio-hazard spills in guestrooms and public areas with proper safety gear.

· Reports missing or damaged items in the guestrooms or public areas to Supervisor

· Reports engineering issues to the Office Coordinator or Supervisor

· Encourages and builds mutual trust, respect, and cooperation among co-workers. Treats co-workers fairly and equitably.

· Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.

· Respond swiftly and effectively in any emergency or safety situation. Ensure a safe working and guest environment to reduce the risk of injury or accident.

· Attend all required department training and meetings.

· Perform any other duties required by management.

Qualifications:

· Excellent customer service and verbal communication skills.

· Maintain a professional business appearance, attitude, and performance.

· Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.

· Prior housekeeping experience required or other relevant environmental services experience.

· Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.

· Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

· Candidates must be able to work in a fast-paced environment and be able to handle multiple priorities.

· Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.

· Must have the ability to report to work on time and when scheduled.

· Must have the ability to stand and/or walk for extended periods of time.

· Must meet standards of appearance and maintain a high level of personal hygiene at all times.

· Ability to communicate both verbally and in writing in English with guests, management, and co-workers.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.