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Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
Key Responsibilities
Crew & Schedule Coordination
- Assist with planning and managing the daily and weekly work schedule.
- Coordinate crews across multiple projects and locations.
- Ensure teams have clear information regarding job locations, start times, scope of works and customer requirements.
- Respond to changes caused by weather, project delays, customer requirements or crew availability.
- Help ensure labour and resources are being used efficiently.
- Communicate schedule changes quickly and clearly to the relevant teams.
Project Coordination
- Support projects from scheduling through to completion.
- Review upcoming jobs to make sure the required information is in place before crews are dispatched.
- Coordinate between customers, crews and management to keep work moving.
- Track the status of active and upcoming projects.
- Identify potential scheduling or operational issues before they become larger problems.
- Follow up on outstanding items required to complete or close out projects.
- Help maintain consistent operational standards across jobs.
Customer Communication
- Act as a point of contact for customers regarding scheduling and project updates.
- Confirm job dates and communicate any changes or delays.
- Provide professional and timely updates throughout the project.
- Help resolve routine customer questions and operational issues.
- Escalate significant customer or project concerns to management when required.
- Support a customer experience that reflects positively on Replay Surfacing.
Administration & Reporting
- Keep project, scheduling and operational records accurate and up to date.
- Maintain daily and weekly schedules.
- Track job progress, completion and outstanding actions.
- Assist with operational reports and performance tracking.
- Ensure relevant project information and documentation is collected from crews.
- Support management with information needed for planning and decision-making.
- Help improve administrative processes as the company grows.
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