Mail Site Coordinator

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

• Responsible for daily operations of a mailroom, copy center, or scanning facility, including:
  • Operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment
• May be responsible for:
  • Courier services (Up to 40 miles round trip daily, must use personal vehicle, mileage reimbursement)  
  • Reception services
  • Switchboard operations
  • Shipping and receiving
  • Delivering and processing mail
• Handles formal customer contact on a daily basis
• Responsible for effective implementation and management of RICOH Service Excellence programs
• Understands how to operate required equipment and software efficiently to achieve service-level agreements
• Achieves profitability related to cost of goods by effectively utilizing company materials and supplies
• May maintain daily routine functions, including:
  • Creating and completing work orders
  • Contractor monitoring
  • Inspections
  • Reporting facility-related issues
  • Lending support as required
• May interact with contracted vendors, facility management, and occupants
• May be responsible for office supply inventory reordering
• May be responsible for conference room coordination and A/V equipment resource management
• Maintains positive internal working relationships with all department employees through professional communication
• Collects and provides data to assigned leadership and customers, which may include completing monthly customer reports with leadership support
• Ensures financial responsibilities are met
• Performs other duties as assigned

Typically Requires:

• High school diploma or GED (required)
• 1+ years of experience in a related field (B2B and/or technical)
• 1+ year of customer-facing work experience (required)
• Demonstrated knowledge and understanding of technology

• Tactical thought processing
• Ability to present to a small group
• Moderate problem-solving skills
• Basic customer service skills
• Basic technical aptitude
• Basic written and verbal communication skills

• Typically an office environment with adequate lighting and ventilation, and normal temperature and noise levels
• Work assignments are diversified and require the ability to interpret, comprehend, and apply complex material, data, and instructions
• Must prepare, provide, and convey diversified information
• Some physical effort required:
  • Work may be sedentary but includes walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs. (e.g., papers, books, files, small parts)
• Moderate dexterity required:
  • Regular application of basic skills such as calculator use, keyboarding, hand tools, and eye/hand coordination

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role.