Operations Manager - Transit Fare Inspection Program

Join us in making a difference in YOUR community! Be the change you want to see in your community and lead our team to create a vibrant and welcoming downtown transit experience!

Are you a leader with 5-7 years of experience in facilities operations management, hospitality/tourism management, event management, public transit, or public spaces administration?

Block by Block is seeking an Operations Manager to oversee one of our newest Ambassador Transit Programs. This role requires advanced client relationship management skills to manage daily program, operations, and deliver continual program improvements. We're looking for someone with strong managerial skills, a great work ethic, experience supervising a team of employees, and a passion for creating a great client, rider and employee experience.

What's in it for you?

• Impact: What you will do directly impacts YOUR community. You'll be at the forefront of creating a welcoming atmosphere for tourists, residents and community members by providing great service and safety.  
• Growth: Opportunities for professional development and career advancement with Block by Block, where promotion within is always preferred. 
• Team Culture: Join a company where the culture is positive, skilled, and dependable. Where the culture provides pride and ownership to the safe passage of the ridership. 
• Innovation: Lead a team of innovators to continually improve the safety and quality of our program and visitor experience.

Key Responsibilities:

• Hiring and training a positive, skilled, and dependable team.
• Adjusting the deployment of resources to match changing needs.
• Identifying and solving problems to improve program quality.
• Procuring and managing inventory of supplies and equipment.
• Reporting outcomes through various channels (spreadsheets, Kronos Timekeeping, Budgets).
• Hands-on working management in the field to provide coaching, mentoring, and continuous training.

Ideal Candidate Traits:

• Has a solid work history with at least 5-7 years of experience.
• Has supervised a team of people.
• Outgoing, positive, and personable.
• Thrives in dynamic environments and enjoys varied tasks.
• Enjoys working outside in varying weather conditions.
• Loves interacting with people and making their day.
• Is a problem solver and innovator.
• Strong communication and narration abilities.
• Understands Quality Assurance and exceeds client and team expectations.
• Has a "do what is right" mindset with strong integrity.
• Decisive and able to make quick, effective decisions.
• Flexible and willing to work outside of a typical M-F, 9-5 schedule when necessary.

Benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Other: 401K Retirement Savings Plan, Holidays -- 8 paid, Vacation -- Two weeks after one year of employment, Birthday Pay -- After one year of service.

Mission Statement: "At Block by Block we employ friendly Ambassadors to make public spaces better, which includes making them friendlier, safer and cleaner. With nearly 3,000 employees nationwide Block by Block large enough to provide lots of opportunities, but small enough to have your work noticed. Our Mission Statement is as follows: "With pride, we make public spaces friendly and vibrant for the communities we serve.""

Career Growth: Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an ambassador.

Employee Satisfaction: But don't just take it from us, here's what our colleagues think from our Fall 2024 Employee Satisfaction Survey:

• 95.2% are happy that they selected Block by Block to work with
• 91.2% of employees would recommend Block by Block to a friend or family member looking for a job
• 91.9% of employees believe their direct supervisor is approachable and supportive
• 97.6% of employees are proud of the work they do to make their communities better (safer, cleaner, friendlier)"

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma Required, College or Extended Education preferred, Minimum of 5 years Management Experience.
• Expert Customer Service Skills -- Our entire mission is to be friendly and engaging. Must lead by example with their friendliness and with a positive attitude.
• Expert Judgement -- must be comfortable and competent in order to make decisions based on information available.
• Excellent Communication Skills
• Expert in level technology and computer skills Must have a strong background with proficiency in MS Word, MS Excel and MS Outlook.