Payroll and Benefits Administrator

Maya Hotels | 8632 Wilkinson Blvd, Charlotte, NC 28214

Payroll & Benefits Administrator

The Payroll & Benefits Administrator plays a critical role in supporting our team members by ensuring payroll and benefits are administered accurately, consistently, and with care. This position reflects our commitment to doing the right thing, supporting one another, and delivering with care—while upholding a hospitality organization built on trust, accountability, and long-term relationships.

This is an execution-focused role that provides dependable administrative support, allowing our hotel teams to focus on delivering exceptional guest experiences.

Key Responsibilities

Payroll Administration

• Process payroll accurately and on time using ADP Workforce Now for team members across multiple properties.

• Maintain payroll records, including new hires, terminations, pay changes, deductions, and garnishments.

• Review payroll for accuracy, resolve discrepancies promptly, and escalate issues as appropriate.

• Support payroll audits and year-end reporting, including W-2 preparation.

• Ensure compliance with federal, state, and local wage and hour regulations.

• Maintain accurate payroll accruals, PTO tracking, and payroll-related accounting records.

Benefits Administration

• Administer employee benefit programs, including medical, dental, vision, life, disability, and retirement plans.

• Process benefit enrollments, terminations, qualifying life events, and open enrollment changes.

• Serve as a knowledgeable and trusted resource for team members by answering benefits questions clearly and respectfully.

• Coordinate with benefits brokers and vendors to resolve issues efficiently.

• Support compliance requirements related to ACA, COBRA, ERISA, and HIPAA.

Reporting & Compliance

• Maintain accurate, confidential employee records.

• Prepare standard payroll and benefits reports for leadership.

• Assist with internal and external audits and compliance reviews.

• Proactively identify payroll or benefits risks and communicate concerns early.

Team & Culture Support

• Approach all interactions with professionalism, empathy, and a hospitality mindset.

• Provide reliable information and timely follow-up to leaders and team members.

• Continuously seek opportunities to improve processes and be better every day.

Qualifications

Education & Experience

• Associate or Bachelor’s degree preferred.

• 2–5 years of payroll and/or benefits administration experience.

• Experience in multi-location or multi-state environments preferred.

Skills & Attributes

• Exceptional attention to detail and commitment to accuracy.

• Working knowledge of ADP payroll systems and HRIS platforms.

• Strong understanding of payroll and benefits compliance requirements.

• Ability to handle confidential information with integrity and discretion.

• Clear, professional communicator who builds trust and supports others.

• Proficiency in Microsoft Excel required.

Working Conditions

• Office-based role with standard business hours.

• Additional hours may be required during payroll processing periods or open enrollment.