PM Lobby Attendant

Job Description

Lobby Attendant 

Department: Housekeeping

Reports To: Director of Housekeeping 

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Housekeeping Lobby Attendant is responsible for maintaining the cleanliness and overall appearance of the hotel lobby and public areas. This includes cleaning, sanitizing, and restocking supplies to ensure a welcoming and comfortable environment for guests.

Essential Duties and Responsibilities:

Cleaning and Sanitizing:

o Clean and sanitize all lobby areas, including floors, furniture, and fixtures.

o Empty trash cans and ashtrays regularly.

o Clean and sanitize public restrooms, replenishing supplies as needed.

o Dust and polish furniture and fixtures.

o Vacuum carpets and rugs.

o Mop floors as needed.

Guest Service:

o Greet guests in a friendly and professional manner.

o Assist guests with inquiries and requests as needed.

o Respond to guest complaints and issues promptly and efficiently.

Maintenance and Inventory:

o Report any maintenance issues or damages to the appropriate department.

o Maintain inventory of cleaning supplies and restock as needed.

o Follow all safety procedures and guidelines.

Additional Duties:

o Perform other duties as assigned by the Housekeeping Supervisor or Manager.

Qualifications:

· High school diploma or equivalent.

· Previous housekeeping experience preferred, but not required.

· Ability to work independently and as part of a team.

· Strong attention to detail.

· Ability to lift and carry up to 25 pounds.

· Ability to stand for extended periods of time.

· Flexibility to work various shifts, including weekends and holidays.

Perks & Benefits:

· Medical, Dental, Vision

· Hotel Discounts

· Paid Time Off

· Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.