Overview

We’re looking for a customer-centric Product Manager II who can translate customer needs and business objectives into impactful product solutions. This role requires a blend of strategic thinking, hands-on execution, and cross-functional leadership. The ideal candidate demonstrates strong ownership, proactively drives clarity in ambiguous situations, leverages data and customer insights to inform decisions, and consistently delivers results in a technical, AI-enabled environment.

You will work at the intersection of product, engineering, operations, customer-facing teams, payments, ERP ecosystems, and data to deliver scalable solutions, reduce friction in core workflows, and unlock value through analytics, automation, and emerging AI capabilities. This role requires strong analytical rigor, technical fluency, payments domain understanding, clear communication with key stakeholders and managers, and the ability to solve complex problems in a highly cross-functional setting with minimal oversight—always bringing insights, paths forward, and thoughtful recommendations.

What You’ll Do

Own & Execute with Precision

Own the end-to-end lifecycle for your product area—from discovery through delivery and continuous improvement
Break down ambiguous problems into clear, actionable plans with strong attention to detail
Drive execution across engineering, design, and operations with a bias for action and accountability

Be Proactive & Get Things Done

Anticipate risks, dependencies, and gaps early—proactively drive resolution without waiting for direction
Act as the connective tissue across teams to ensure nothing falls through the cracks
Communicate clearly with key stakeholders and managers on problems, insights, risks, and paths forward—always bringing recommendations to drive alignment and decisions
Ensure requirements are clearly documented, maintained, and kept up to date as scope, decisions, and dependencies evolve
Understand product planning cycles and proactively prepare and plan engineering and testing work across multiple domains to support timely, coordinated delivery
Operate with urgency in fast-moving environments, consistently pushing initiatives across the finish line

Leverage Data, Analytics & AI

Use quantitative and qualitative data to diagnose problems, validate hypotheses, and measure impact
Identify opportunities to leverage AI/ML or automation to improve customer experience, streamline operations, or drive smarter decision-making
Apply structured problem-solving to translate data insights into clear product actions and prioritization

Engage as a Technical Product Partner

Work closely with engineering teams on API-driven systems, integrations, and backend workflows
Translate business needs into clear technical requirements.
Partner with technical teams to break work into delivery plans, sequencing dependencies across domains and ensuring teams are prepared for upcoming planning cycles
Understand system architecture and trade-offs to make informed product decisions

Drive Customer & Business Impact

Bring a customer-obsessed mindset to identify and prioritize opportunities that reduce friction, improve customer experience, and drive scale
Balance customer needs, operational realities, and revenue impact in decision-making
Partner cross-functionally (Care, Ops, Engineering, Design) to deliver end-to-end outcomes

What We’re Looking For

4 –5+ years in product management or a related role (B2B SaaS / fintech preferred)
Proven track record of driving execution in complex, cross-functional environments in product management
Experience working on technical products (APIs, platforms, or data systems)
Payments experience with an understanding of how ACH, checks, and virtual card (VCC) payments operate in B2B environments
Familiarity with the B2B payments market, AP workflows, ERP integrations, and financial systems
Exposure to data products, analytics, or AI-driven capabilities (e.g., recommendations, automation, intelligent workflows)
Strong analytical capability—comfortable with data analysis, metrics, and experimentation
Solid technical fluency—able to engage deeply with engineers on system design and trade-offs
Ability to structure ambiguous problems and translate them into clear roadmaps and deliverables

Excellent communication skills, with the ability to clearly explain problems, insights, trade-offs, and recommended paths forward to key stakeholders and managers.

Customer obsessed: You deeply understand customer pain points and use that insight to shape better product outcomes
Detail-oriented: You catch gaps others miss and ensure high-quality execution
Proactive: You identify problems early and move without being asked
GSD mindset: You consistently deliver results and push work across the finish line
Complex problem solver: You enjoy untangling ambiguity, connecting dots across teams, and solving hard problems in cross-functional environments
Ownership: You think beyond your scope and take accountability for outcomes
Curious about AI & data: You actively look for ways to apply AI/automation to solve problems better and faster

Success in This Role Looks Like

You anticipate issues before they happen and keep programs on track
You deliver consistently with minimal oversight and high attention to detail
You consistently translate ambiguity into clear execution plans
You keep stakeholders and managers aligned by communicating clearly on problems, insights, paths forward, and actionable recommendations
You drive measurable improvements in customer experience and business outcomes

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

Who you are:

A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you’ll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:

18 days PTO*
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare

High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents

401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange**
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250***
Hybrid Workplace Flexibility
Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Must be full-time for at least 3 months

***Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

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