PSR Supervisor - Medical Center Plaza and Morehead Medical Plaza

*This position will float between Morehead Medical Plaza and Medical Center Plaza.

Shift: Monday to Friday 7:30 am to 4:30 pm

POSITION SUMMARY: The Patient Services Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

Essential Duties and Responsibilities:

• Greets patients, families, and visitors in a courteous and helpful manner
• Ensures accuracy of patient data entered in the RIS
• Schedules screening schedule ahead mammograms and diagnostic exams
• Confirms all tests have required orders 
• Communicates to patient or patient representative any financial responsibility
• Calmly handles patient experience and customer service issues, and effectively resolves escalating situations
• Acts as primary point of escalation for all front-end challenges and escalates particularly complex issues to Center Manager
• Provides input and support for new initiatives and process implementation
• Acts as on-site leadership in absence of center manager, helping to manage center activities

• Manages the training and onboarding of new team members
• Leads regular staff meetings and associate one-on-ones

• Monitors and approves timecards

• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/or terminations when necessary
• Performs audits on cash payments and prepares bank deposit slips and deposit bags
• Delegates and ensures side duties are completed in a timely and efficient manner, i.e., worklists, schedule prep, etc.
• Handles callouts

Minimum Qualifications:

Education/Licensing/Certification: 

• High school diploma required
• Associate’s degree preferred

Experience (years and type): 

• 2+ years’ medical office experience required

Knowledge and Skills: 

• Familiarity with outpatient clinical setting and patient registration workflows
• Familiarity with medical terminology
• Excellent customer service, both internal and external
• Excellent communication skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Ability to thrive in a fast-paced environment
• Attention to detail
• Computer literate  

Travel Required (% of time):

• Travel to other locations required depending on business need, up to 25%

Physical Requirements & Work Environment:

• Primarily sitting; standing and walking as needed
• Lift up to 25lbs
• Possible exposure to radiation, infectious disease, bloodborne pathogens
• Overtime as needed depending on business need
• Shifts subject to variation depending on business need

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings. 
 

Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.