Remote Customer Service Team Manager

AO Globe Life is expanding and seeking experienced, motivated leaders to step into a Remote Customer Service Team Manager role. This opportunity is ideal for professionals who thrive in leadership, enjoy developing high-performing teams, and want to make a measurable impact while working in a fully remote environment.

In this role, you will mentor and guide a team of client service professionals while helping ensure excellent service for the families, veterans, and labor union members we support nationwide. This leadership-focused position offers long-term growth potential within a mission-driven organization.

About AO Globe Life

For more than 70 years, AO Globe Life has supported working families across the United States by partnering with labor unions, credit unions, and veteran organizations. Our company is built on integrity, service, and leadership development, offering a strong platform for professionals seeking meaningful careers and advancement.

Key Responsibilities

• Recruit, onboard, and develop a team of client service professionals

• Provide ongoing coaching, mentorship, and constructive performance feedback

• Set clear expectations, goals, and accountability standards for team members

• Foster a collaborative, results-oriented remote team culture

• Oversee client engagement to ensure professional and compliant service delivery

• Monitor performance metrics and implement strategies to improve team results

• Ensure adherence to company policies, ethical standards, and regulatory guidelines

• Support business growth through team development and productivity initiatives

Qualifications

• Prior leadership or management experience, particularly in client service or customer-focused teams

• Strong communication, coaching, and organizational skills

• Proven ability to motivate and develop team members

• Goal-oriented mindset with strong problem-solving abilities

• Comfortable working independently in a remote environment

• Adaptable, growth-minded, and solution-focused

What We Offer

• Fully remote leadership role available to U.S.-based professionals

• Structured training and leadership development programs

• Warm client consultations provided—no cold outreach required

• Clear advancement opportunities into senior leadership positions

• Union representation through OPEIU Local 277

• Flexible scheduling with strong mentorship and organizational support

• A collaborative culture focused on professional growth and team success

Why AO Globe Life

This opportunity offers more than managing a team—it provides the chance to develop leaders, support families nationwide, and grow within a respected organization. At AO Globe Life, advancement is based on performance, initiative, and leadership impact.

Eligibility

• Must be legally authorized to work in the United States

• Applicants must be physically located within the United States

If you are ready to step into a leadership role where your influence, effort, and commitment to service matter, we encourage you to apply and explore this opportunity with AO Globe Life.