Representative, Customer Service (CLT-FT)

Job DetailsJob Location: Charlotte, NC 28208Position Type: Full TimeSalary Range: $22.00 - $23.00 HourlyThe Customer Service Representative (CSR) is responsible for delivering Modern Aviation’s excellent service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fast paced or high pressure situations.  Customer Service Operations & Service Delivery  Deliver proactive, personalized service to private and corporate aviation clientele  Meet, greet, and assist passengers and flight crews with professionalism and care  Arrange services including hotel accommodations, catering, and ground transportation  Coordinate aircraft services such as fuel, hangar storage, and other operational requests  Educate customers on available services, promotions, and programs  Answer customer questions, resolve concerns, and provide service recovery as needed  Flight Coordination & Administrative Support  Input trip details into scheduling software and update customer information as required  Track flights using online databases to ensure timely service delivery  Process customer invoices accurately and promptly  Verify and coordinate service orders to support on time departures  Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants  Communication & Teamwork  Communicate effectively via air to ground and ground to ground radio, phone, and email  Use sound judgment to make timely decisions consistent with company policies and procedures  Coordinate closely with Line Service, Operations, and leadership teams  Maintain positive, collaborative working relationships with teammates  Perform additional duties as assigned to support operational needs  Customer Experience & Facility Support  Maintain lobby appearance, ensuring a clean, welcoming environment  Keep snacks, beverages, and customer amenities stocked and presentable  Represent the Modern Aviation brand with professionalism, positivity, and pride at all times  QualificationsInsert Qualifications   Must be at least 18 years of age  HS diploma or equivalent   Valid driver’s license  Must have open availability as work hours may vary, including evenings, weekends, and holidays  Strong verbal and written communication skills  Intermediate proficiency with Microsoft Office products  Strong multitasking, organizational, and decision making skills  Negotiation and sales skills  Previous customer service experience preferred  Basic knowledge of aircraft types and aircraft servicing practices preferred      Working conditions and physical demands for this role  This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, and printers. The role also requires performing certain tasks outdoors in all types of weather conditions.    Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.        Predictive Index Assessment  Please click on the link below to complete a behavioral assessment.  This step is required.  https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050    Modern Aviation’s Pay Range  $22.00 - $23.00/hr. + benefits.     The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.   Modern Aviation offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off and holidays; and additional voluntary benefit options.      Equal Employment Opportunity  Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.  Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.    If you require accommodations during the interview process or have questions, please contact careers@modern-aviation.com.