Salesforce Sr IT Architect – Customer and Commercial Experience (CCEX)

As a Salesforce Sr IT Architect – Customer and Commercial Experience (CCEX) individual contributor at Honeywell, you will leverage your deep expertise in Salesforce solutioning to design and deliver innovative customer and commercial experience projects. Your focus will be on architecting scalable, cutting-edge SFDC solutions that enhance our customer engagement and commercial operations. This role offers a unique opportunity to drive transformation through solution design and strategic technology enablement within a fast-paced, dynamic environment.

You will report directly to our Director of IT and work out of our Charlotte, NC location on a Hybrid work schedule. Note: for the first 90 days, new hires must be prepared to work onsite 100% M-F.

This role is part of the CCEX portfolio, focusing on Customer & Commercial Experience Solutions, including Salesforce.com, Digital Customer Experience, and Commerce platforms.

KEY RESPONSIBILITIES

• Design and architect global SFDC solutions aligned with Honeywell’s customer and commercial experience objectives
• Collaborate closely with business stakeholders to understand requirements and translate them into scalable Salesforce solutions
• Drive solution innovation by researching and recommending contemporary technologies and best practices for SFDC projects
• Lead Proof of Concept (POC) initiatives to validate new Salesforce features and integrations
• Ensure solutions comply with security, data privacy, and accessibility standards

Platform Strategy and Feature Roadmap Management

• Partner with Customer & Commercial Excellence (C&CE) teams to integrate SFDC solutions into the broader enterprise IT strategy
• Influence the Salesforce product roadmap by identifying opportunities to enhance customer and commercial processes
• Maintain awareness of Salesforce platform updates and emerging trends to continuously improve solution capabilities

Solution & Service Optimization

• Develop Lightning components and design Lightning-based user experiences to meet business needs
• Utilize Apex and Visualforce development skills to build custom functionality where required
• Configure Salesforce administration elements including users, roles, profiles, security controls, workflows, and reports
• Design custom objects, fields, validation rules, approval processes, and dashboards to optimize user productivity and data quality
• Support technically focused, solution-oriented sales proposals by providing architectural expertise and technical insights
• Conduct architecture assessments and develop tactical plans to address infrastructure and software needs related to SFDC solutions
• Collaborate with sales, marketing, and customer service teams to ensure Salesforce solutions effectively support commercial objectives