Senior Splunk Engineer- Software Engineer II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry.

LOB Description:

The right candidate will join our Operational Intelligence Monitoring Tools – Splunk Engineering Team as an individual contributor and will be responsible for managing, expanding, upgrading, automating, and improving performance and sustainability as a hands-on Sr. Splunk Architect/Engineer. The candidate will drive implementation using Lean Agile methodology.

The candidate will be responsible for assisting with the design of the Splunk system infrastructure, performance management, automation, and some operational support of the Splunk deployments across the enterprise.

• Excellent communication skills are needed to interact with technology and business partners, to gather requirements and deliver solutions.
• Develop and maintain automation solutions for the Splunk Infrastructure using CI/CD workflows with tools like Git, Celestial, XLR, or Terraform.
• Collaborate with team members to design tools to enhance automation within the Splunk Infrastructure.
• Must be able to work with available automation tools to design effective testing and deployment strategies that will drive solutions to completion.
• Able to work with internal customers to design solutions that facilitate integration of third-party components with Splunk, like Dynatrace, Cribl, or Syslog.
• Able to identify and address technical issues independently. Is able to find solutions using available tools.
• Develop and maintain documentation for the Splunk infrastructure and its associated components.

Responsibilities:

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Utilizes multiple architectural components (across data, application, business) in design and development of client requirements
• Performs Continuous Integration and Continuous Development (CI-CD) activities
• Contributes to story refinement and definition of requirements
• Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle
• Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 5+ years of experience building, designing, and administering Splunk Infrastructures.
• Demonstrates mastery of the Splunk CLI, specifically with search head clustering, indexer clustering, and general troubleshooting.
• Ability to program in 2 or more of the following scripting/programming languages: Bash, C#, C++, Java, Javascript, Perl, Powershell, Python, VBScript, or Visual Basic.
• Understands basic System Administrator tasks on both Linux and Windows, such as: SSH, Remote Desktop, ping, traceroute, etc.
• Understands how to use AI tools such as GitHub CoPilot to enhance their work and drive solutions to completion more efficiently.
• Must understand how to troubleshoot problems and find solutions independently.
• Strong communication skills and tenaciousness to drive vendors, system admins and others to deliver solutions together.
• Proven track record of delivering solutions in similar sized Splunk infrastructures. 
• Must be able to demonstrate ability to think of innovative solutions to non-standard issues with Splunk.

Desired Qualifications:

• Previous experience Engineering/Architecting large IT infrastructures of 1000+ systems with multiple data centers.
• Previous experience supporting large Splunk environments in a ‘support engineer’ capacity
• Detailed knowledge of Cribl (Edge/Stream).
• Detailed knowledge of Splunk Smart Store.
• Experience using deployment tools such as Ansible, Puppet, Chef, TrueSight Server Automation and/or AutoSys.
• Experience using cloud infrastructures such as AWS or Azure
• Experience working in a secure, multi-data center environment.
• Experience with other monitoring tools such as Dynatrace, Paessler, or Datadog
• BS/MS in Computer Science, CIS, MIS or any related discipline
• Splunk Enterprise Certified Architect
• 2+ years of relevant work experience
• Proficiency in programming language(s) required for the role

Skills:

• Application Development
• Automation
• Collaboration
• DevOps Practices
• Solution Design
• Agile Practices
• Architecture
• Result Orientation
• Solution Delivery Process
• User Experience Design
• Analytical Thinking
• Data Management
• Risk Management
• Technical Strategy Development
• Test Engineering

Shift:

Hours Per Week: 

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