Service Branch Development Manager

Job DetailsJob Location: Charlotte, NC 28269Overview: The Branch Development Manager may work in the Parts, Service, or Rental Departments and will work to align training, branch vacancy coverage, and business development within Company Wrench’s goals. The Branch Development Manager will work with managers to identify training needs. Above all else Branch Development Managers will champion and train branch employees to provide “The Cutting Edge of Customer Service” The Branch Development Manager will fulfill the following duties: • Fill in for the absence of Department Mangers at Branch Locations • Assist and help in the case of branch work volume increases • Assess and administer branch employees’ needs for training • Evaluate branch safety concerns in collaboration with the Safety Director • Create & manage a training budget, ensuring that operations are in budget • Develop and implement training programs that make the best use of available resources • Update and evaluate the effectiveness of the training programs to ensure that they are current • Maintains high employee morale through leadership • Maintain excellent customer relations. • Attains short and long term objectives with good management/planning • CDK Job Code development and maintenance (Service Dept./ Only) • CDK Service Agreement Management development and maintenance (Service Dept./ Only) • Other duties as assigned   QualificationsSupervisory Responsibility This position supervises the Service Manager. Travel Some travel is expected for this position. Education and Experience A bachelor's degree and 5 years of experience in heavy equipment service or parts or 5 years of experience in service or parts at Company Wrench, Ltd. Required requisites Strong organizational skills Strong desire to help others as well as learn new skills Strong communication skills Strong computer and systems knowledge. Excellent customer relations skills Specific skill requisites Safety knowledge A good working knowledge of equipment operations and mechanical functions. Extensive Parts Book knowledge paper and electronic and/or shop floor management knowledge (Service Department Only) Good understanding of financial reporting principles. Supervisory and management training in related fields. Leadership skills in a specialized repair environment.   Position Type/Expected Hours of Work   This is a Full-Time position. This position is expected to be in the office Monday through Friday during standard working hours. Occasional long hours are required as needed. Work Environment Office environment, retail, service and repair shop, and stock room. Exposed to various work surfaces both inside and outside. The work is usually performed inside, but exposures to various environments occur frequently. Physical Demands This position will frequently sit for long periods of time, bend, stoop, crawl and occasionally move equipment. They occasionally lift, handle, and carry parts and equipment weighing up to 40 pounds unassisted. Rarely, they move moderately heavy items with assistance or with mechanical devices, including objects weighing up to or over 50 pounds. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.