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Job Summary
Company聽
NextGen Security LLC聽
Location聽
Charlotte, NC
Industries聽
Security and Surveillance聽
Job Type聽
Full Time Employee聽
Years of Experience聽
聽Entry Level
聽
Career Level聽
聽No Experience Required
Exemption
聽聽Exempt
Service Coordinator
What we鈥檙e looking for:
We are in search of a self-motivated individual to join our fast growing and dynamic team.聽
What you鈥檒l be doing:
The responsibilities of this position will vary greatly, but primarily focus on the coordination of processing activities for the Service Department. As such, the candidate will be required to share in the on-call rotation for the fielding of after-hours service requests from clients, as well as field and direct inbound calls during business hours.聽
This position is one we hold in high regard in order to provide the level of service excellence our customers expect and deserve. Specific duties to include:
- Scheduling Technicians and Sub-Contractors
- Scheduling Service Calls聽
路聽Scheduling Site Inspections & Preventative Maintenance Calls
- Provide detailed weekly service reports as required by Clients
路聽Tracking service calls and technician productivity聽
路聽Processing RMA鈥檚 for service parts & repairs
What you bring to the table:
- Bachelor or equivalent degree or experience
- Service or Operational experience preferred
- Experience with Microsoft Word, Excel, and Outlook.
Additional Skills
- Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company
- Must possess a positive attitude and be willing to interact with customer, co-workers, and other personnel at all times
- Commitment to integrity and to the Company Standards and Procedures
- Attention to detail and accuracy is a must
What we bring to the table:聽
- Compensation based upon background and experience
路聽Full benefits package
路聽Vacation
路聽Cellphone Allowance
We are an equal opportunity employer and drug- free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification.
Application Process
Please submit your resume, references and your requested salary range when applying for this position to聽careers@nextgensecured.com.
More About Us
NextGen Security聽is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects. If that wasn鈥檛 convincing enough, check out what our employees say about working at NextGen:聽https://www.youtube.com/watch?v=qLQVPTlAlJM
Notice To Employment / Recruitment Agents聽
聽Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from NextGen Security鈥檚 HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via NextGen Security鈥檚 website. NextGen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security, and only if the candidate is submitted via approval from NextGen Security鈥檚 HR department. Candidates submitted or presented by Employment / Recruitment Agents without a full approval from NextGen Security鈥檚 HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.
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