Service Coordinator I (CLT)

Job DetailsJob Location: Charlotte, NC 28273Position Type: Full TimeLooking for a fast-paced office role where you can stay organized, help customers, and be part of a great team? Brock Cabinets is hiring a motivated Service Coordinator I to help keep our Service Department running smoothly and our customers satisfied. This is more than just a scheduling job. You’ll play an important role in coordinating customer service requests, supporting our technicians, managing details, and helping ensure our customers receive excellent service from start to finish. If you enjoy problem-solving, communicating with people, and keeping things moving, we’d love to hear from you. What We Offer: Competitive Pay Full-Time, Stable Employment Monday–Friday Schedule Medical, Dental, and Vision Insurance 401(k) with Company Match Voluntary Life Insurance Short-Term and Long-Term Disability Insurance Paid Time Off and Paid Holidays Opportunities for Advancement and Career Growth What You'll Do: Schedule and coordinate customer service appointments Communicate with customers regarding service requests, updates, and resolutions Coordinate with service technicians and internal teams to keep work moving efficiently Create, update, and maintain service orders and documentation Assist with warranty claims, reports, and administrative tasks Respond to customer inquiries by phone and email Track open service items and follow up to ensure completion Provide excellent customer service while representing Brock Cabinets Help maintain accurate records and organized processes within the department QualificationsWhat We're Looking For: Strong organizational skills and attention to detail Excellent communication and customer service skills Ability to prioritize multiple tasks in a fast-paced environment Dependable, professional, and team-oriented attitude Comfortable using computers and learning new systems Previous customer service, scheduling, administrative, or office experience preferred Strong problem-solving skills and ability to follow through Why Brock Cabinets? At Brock Cabinets, we believe our employees are the foundation of our success. We are committed to providing a stable work environment, opportunities for growth, and a team-focused culture where employees are valued and supported. When you join Brock Cabinets, you become part of a company that takes pride in the quality of our work, the service we provide, and the people who make it all happen. If you're ready to build a career with a company that values teamwork, reliability, and customer service, apply today!