Job DetailsJob Location: Charlotte , NC 28206 ROOF ABOVE Roof Above is a comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers a continuum of services ranging from street outreach to a Day Services Center, emergency shelter, and housing. Roof Above’s services and programs reach approximately 1,400 individuals each day across all our services combined. POSITION SUMMARY The Shelter Shift Supervisor is responsible for coordinating and supervising the daily management of the shelter shift. The shift supervisor is accountable for providing basic needs of guests, addressing operational needs of the shelter, and ensuring shelter coverage. This position works collaboratively across teams to facilitate service delivery to guests and will provide shelter support and assist with access control at RA low-barrier shelter. ESSENTIAL FUNCTIONS Reports directly to the Shelter Manager Able to perform all duties of the shelter specialist position. Oversight of daily shift operations as well as emergency response protocols Responsible for initial onboarding and ongoing training of shelter specialists Coordinate, schedule and assign rotating posts (i.e., access control, meal service, roving, etc.) Supervises mail distribution and sorting and ensures secure mail management procedures are followed. Conducts hourly building runs and reports any maintenance issues to facility management team in real time via work order request system. Ensures compliance with all Roof Above Shelter policies and procedures. Communicates in real time with shelter manager regarding ongoing staff issues and concerns and participates in performance improvement planning. Coordinates and completes locker searches and pod inspections as directed by Shelter Manager Documents and input all incident reports into HMIS & RA Incident Reporting System before the end of each shift. Ensures shift summaries are completed and distributed by the end of each shift. Acts as the primary crisis intervention coordinator to ensure escalated situations are managed as effectively and safely as possible. Ensures daily chores are completed and supports Shelter Manager in maintenance of chore list. Willing to work flexible hours as needed which may include evening, weekend, overnight, and some holidays. Proficient within HMIS Database, and able to support the ongoing development of shelter specialist HMIS competency. Other duties as assigned. QualificationsEDUCATION, EXPERIENCE AND SKILLS REQUIRED Preferred to have at least two years of experience supporting people experiencing homelessness, with a preference for experience in an emergency shelter setting. Clear care and concern for people experiencing homelessness. Minimum of two years’ supervisory experience preferred. Certification in the Homeless Management Information System (HMIS) within thirty (30) days of hire. Training will be provided. CPR, AED, first aid, and naloxone training within thirty (30) days of hire. Training will be provided. Experience working with people experiencing homeless, mentally illness, and substance abuse populations strongly preferred. Evidence of good judgement and ability to make quick decisions. Comfortable setting boundaries with guests. Excellent interpersonal managerial and supervisory skills necessary. Excellent writing skills and computer literacy are required. Ability to flourish in a hectic work environment and to prioritize competing demands. Strong administrative skills and comfort with the use of computers, databases, and technology. Experience using HMIS. Hard work ethic and willingness to do a variety of tasks. Positive attitude and adept at customer service Valid Driver’s License required and willingness to operate an agency van Perform other duties as assigned. Deep commitment to Roof Above Core Values CPR, AED, first aid, and naloxone training within ninety (90) days of hire. WORKING ENVIRONMENT Requires work in a fast-paced environment with diverse people including persons with mental illness and substance abuse. Requires much physical movement and multitasking. May require extended shifts during weather or other emergencies. May require working other shifts and/or on other shelter campus to meet operational demands. Shift assignments and schedule will vary and be dependent upon shelter staffing needs. Remaining in a stationary position, often standing or sitting for prolonged periods. Ability to be mobile, traverse and move self throughout the worksite. OUR VALUES: Heart for the Work We choose this work and embrace this place. We practice radical compassion. We each do our unique part to end homelessness. Solution-Oriented Grounding ourselves in what we know, we imagine what is possible. We are intentional about getting the right people involved and we move towards effective action. We are exhaustive in our search for solutions. Bring Our Best We practice self-care, self-awareness, and safety. We recognize what we need to let go of to move forward. We exercise diligence and grit. Value Others We honor the profound worth of each life, and our work reflects it. We meet people where they are and approach others with genuine curiosity. We know we cannot do it alone. We are stronger and smarter together. Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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