Supplier Management Lead

Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service.

This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility. It’s an important and exciting step forward for transit in our region.

Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs.

The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it.

SUMMARY

Major Duties and Responsibilities:

The following duties are standard for this position.  The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

• Serves as the functional lead and subject matter expert for CATS supplier management processes.

• Provides oversight of the supplier lifecycle, including onboarding, maintenance, changes, compliance documentation, status updates, and supplier record management.

• Establishes and maintains standards, procedures, controls, and documentation requirements for supplier management activities.

• Ensures supplier data is accurate, complete, current, and appropriately aligned with procurement and financial requirements.

• Conducts supplier data audits, reconciliations, and quality-control reviews.

• Identifies systemic supplier data issues and recommends corrective actions.

• Coordinates resolution of complex supplier onboarding, documentation, data, compliance, payment, and system issues.

• Provides functional guidance and subject matter expertise to Procurement staff and internal stakeholders.

• Leads initiatives to improve procurement workflows, reporting, data quality, compliance monitoring, and operational efficiency.

• Evaluates existing processes to identify opportunities for standardization, automation, improved controls, and enhanced service delivery.

• Develops and maintains standard operating procedures, process documentation, data standards, reporting definitions, and internal controls.

• Partners with System Administration and other stakeholders to identify ERP enhancements, system requirements, automation opportunities, and data-quality improvements.

• Establishes and promotes procurement data governance practices to ensure information is accurate, consistent, secure, and fit for decision-making.

• Leads or supports implementation of new procurement systems, reporting tools, processes, and technologies.

• Measures the effectiveness of implemented improvements and recommends additional enhancements as appropriate.

• Provides the Director of Procurement and Procurement leadership with analytical, operational, and compliance insights to support informed decision-making.

• Serves as a trusted advisor on procurement data, reporting, supplier management, compliance, and operational performance.

• Coordinates cross-functional initiatives involving Procurement, Finance, Accounts Payable, System Administration, Legal, suppliers, and other stakeholders.

• Leads issue resolution through clear communication, accountability, analysis, and follow-through.

• Prepares executive-level reports, presentations, briefing materials, and recommendations as requested.

• Provides guidance and training to Procurement staff regarding reporting standards, data practices, supplier requirements, compliance expectations, and procurement procedures.

• Serves as the functional lead for Procurement reporting, data analytics, and performance information.

• Develops, maintains, and continuously improves recurring and ad hoc procurement reports, dashboards, scorecards, metrics, and management summaries.

• Analyzes procurement, supplier, contract, spend, and operational data to identify trends, risks, opportunities, and performance issues.

• Establishes consistent reporting standards, definitions, methodologies, and data-quality practices across the Procurement Department.

• Develops key performance indicators and metrics to measure procurement activity, supplier performance, process efficiency, compliance, and other departmental objectives.

• Translates complex procurement data into clear, actionable insights and recommendations for the Director of Procurement and Procurement leadership.

• Provides timely analytical support for strategic initiatives, operational reviews, budget planning, management reporting, audits, and other departmental priorities.

• Identifies data gaps, inconsistencies, and reporting limitations and works with appropriate stakeholders to resolve underlying issues.

• Supports development of dashboards and data visualization tools that improve visibility into procurement performance and organizational outcomes.

• Maintains appropriate documentation of reporting methodologies, data sources, calculations, and business rules to promote consistency and transparency.

• Serves as a functional lead for procurement compliance monitoring and reporting.

• Supports the development, implementation, and monitoring of procurement policies, procedures, internal controls, and compliance standards.

• Monitors procurement activities and supplier information for compliance with applicable federal, state, and local laws, regulations, organizational policies, and procurement requirements.

• Coordinates supplier compliance activities, including W-9s, TIN matching, OFAC screening, insurance certificates, certifications, supplier diversity documentation, and other applicable requirements.

• Identifies compliance risks, control deficiencies, and process gaps and recommends corrective and preventive actions.

• Maintains compliance tracking and reporting mechanisms to provide Procurement leadership with visibility into outstanding issues, trends, and areas of risk.

• Supports internal and external audits, compliance reviews, monitoring activities, and requests for procurement documentation and data.

• Coordinates with Finance, Accounts Payable, Legal, Internal Audit, System Administration, and other stakeholders on procurement compliance matters as appropriate.

• Monitors changes in applicable laws, regulations, policies, and organizational requirements and recommends updates to procurement processes and controls.

• Promotes a culture of accountability, transparency, data integrity, and ethical procurement practices.

• Supports the CATS Small Business Program through development, generation, analysis, and presentation of statistical reports related to supplier outreach, participation, utilization, and program performance.

• Ensures program reporting is supported by accurate, complete, and reliable procurement data.

• Analyzes participation and utilization trends and provides insights that support program planning and management decisions.

• Supports Procurement leadership in identifying opportunities to improve small business participation and program outcomes.

Minimum Qualifications

• Associate degree in business administration, supply chain management, procurement, finance, accounting, information systems, data analytics, or a related field.

• 3-5 years of progressively responsible experience in procurement, supplier management, procurement analytics, ERP administration, compliance, financial operations, data management, or a related business operations function.

Preferred Qualifications

• Bachelor's degree in business administration, supply chain management, procurement, finance, accounting, information systems, data analytics, or a related field.

• Five or more years of progressively responsible experience in procurement, supplier management, procurement analytics, compliance, ERP administration, or related operations.

• Experience with Workday ERP or comparable enterprise resource planning systems.

• Experience developing procurement dashboards, performance metrics, business intelligence reports, or data visualization.

• Experience with procurement compliance, internal controls, audit support, or regulatory monitoring.

• Experience with supplier compliance requirements, including W-9s, TIN matching, OFAC screening, insurance certificates, and supplier diversity certifications.

• Experience with procurement data governance and master-data management.

• Experience leading process improvement, workflow optimization, automation, or business process redesign initiatives.

• Advanced Excel skills and experience with data analytics or business intelligence tools.

• Experience supporting supplier diversity, small business, or disadvantaged business enterprise programs.

• Knowledge and application of applicable federal, state, and local procurement laws, regulations, policies, and compliance requirements.

• Experience presenting analytical findings and recommendations to management or executive leadership.

• Demonstrated experience developing or managing operational reports, data analyses, dashboards, or performance metrics.

• Experience working with ERP systems and analyzing procurement or supplier data.

• Experience identifying data discrepancies, compliance issues, operational risks, or process deficiencies and recommending corrective actions.

• Experience coordinating projects, processes, audits, compliance activities, or initiatives involving multiple departments or stakeholders.

• Strong proficiency in Microsoft Office, particularly Excel, Word, and Outlook.

Knowledge, Skills and Abilities:

Knowledge Of

• Procurement operations, policies, procedures, and internal controls.

• Supplier lifecycle management and supplier master-data governance.

• Procurement reporting, analytics, performance measurement, and data visualization.

• ERP systems and procurement/supplier management functionality.

• Procurement compliance, regulatory requirements, and audit practices.

• Data-quality management, reconciliation, validation, and governance.

• Risk identification, internal controls, and process improvement methodologies.

Ability To

• Lead procurement reporting, data analytics, and compliance activities with a high degree of independence.

• Analyze large or complex datasets and translate findings into actionable management recommendations.

• Establish reporting standards, data governance practices, and performance measures.

• Identify procurement risks, compliance gaps, and control deficiencies.

• Develop practical solutions to complex operational, data, system, and compliance challenges.

• Lead cross-functional initiatives and influence stakeholders without direct supervisory authority.

• Present data, trends, risks, and recommendations clearly to leadership.

• Balance operational efficiency with compliance, internal controls, and customer service.

• Manage multiple priorities, projects, deadlines, and competing demands.

• Maintain confidentiality and exercise sound professional judgment.

• Promote accountability, data integrity, compliance, transparency, and continuous improvement throughout the Procurement function.

Working Environment and Physical Demands:

• Typical office environment

Other Requirements and Conditions:

• Strong attention to detail, organizational skills, and data entry accuracy

• Excellent verbal and written communication skills

• Communicate effectively with Suppliers and internal stakeholders.

• Proficiency in Microsoft Office and data management tools; experience with visualization software is a plus

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.