Customer Service Representative

About Us 

Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention

Job Summary

We are seeking a friendly and customer-focused Customer Service Representative to deliver exceptional service and create positive customer experiences. This role is ideal for individuals who enjoy helping others, solving problems, and building lasting customer relationships in a collaborative, fast-paced environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Respond to customer inquiries regarding products and services.
• Resolve customer concerns promptly and professionally.
• Identify customer needs and recommend appropriate solutions.
• Maintain accurate records of customer interactions and service activities.
• Support customer satisfaction and retention initiatives.
• Collaborate with team members to achieve service goals.
• Follow company customer service policies and procedures.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.