SEH-PATIENT ACCESS SPECIALIST

Job Description

General Purpose of Job:  

Greets and registers patients for inpatient and outpatient services.  Duties include, but are not limited to, obtaining and verifying patient’s demographic/medical/insurance information, data entering patient information into the computer system, directing the individual to the correct department/location, and assuring completion of required documentation.  Also responsible for answering the Hospital’s main switchboard.

 

Essential Duties:

• Greets and registers patients for inpatient and outpatient services.  Duties include, but are not limited to, obtaining and verifying patient’s demographic/medical/insurance information, data entering patient information into the computer system, and directing the individual to the correct department/location.
• Assists individuals, in person and over the phone, providing information and assistance and/or scheduling appointments; notifies appropriate personnel of emergency/urgent situations.
• Contacts insurance carriers to verify insurance coverage and benefits levels.
• Reviews documentation completed by patients to assure accuracy and completeness of information; contacts others as necessary to confirm data or resolve errors.
• Answers the Hospital’s main switchboard; transfers callers to the correct employee or patient.  Notifies appropriate personnel of emergency/urgent situations.
• Checks patients out following completion of the appointment.  Duties include, but are not limited to, collecting payments/copays for services rendered, scheduling follow-up appointments and test as necessary.  Completes all paperwork/forms as required.
• Contacts patients to confirm appointment and give instructions as required; explains procedure and answers patient questions as able.
• Date stamps, sorts and distributes incoming departmental mail and faxes.
• Perform the duties of Cashier collecting payments/co-pays for services rendered, issuing receipts, and balancing the cash drawer.
• Copies and distributes patient documents and records as directed.
•  Assists in maintaining orderly appearance of the office area.
•  Orders departmental supplies.
• Gathers data for monthly statistical reporting.
• Supports and serves as a role model for our mission, vision, values, and customer service initiatives. Adheres to the organization’s policies & procedures, and compliance guidelines.
• Performs other duties as assigned.

Job Requirements

General Requirements	• None
Work Experience	• None
Education	• High school diploma or GED
Specialized Knowledge and Skills	• Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to Hospital personnel, physicians, patients, families, and insurance company representatives • Typing and computer skills necessary for the creation and compilation of various departmental records and documents • Organizational skills to prioritize work flow and maintain patient records and files • Mental ability to work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and deal with the concerns of patients and their families • Physical ability to properly operate required office equipment and occasionally assist transport wheelchair bound patients to a room • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job * Knowledge and understanding of the inpatient and outpatient registration function preferred • Knowledge of regulatory standards and hospital policies related to the patient registration function including HIPAA confidentiality and JCAHO mandates preferred • Knowledge of medical terminology preferred