PMO Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. 

Position Summary:

The PMO Manager will engage leaders and practitioners in Global Corporate & Investment Banking and Global Payment Solutions Technology (GCIBT) as well as business partners and other stakeholders across the Enterprise. The role will ensure planning, governance, and execution of technology portfolios across multiple lines of business. In addition, the PMO Manager will support the team in delivering our Lean Agile Practices and delivery reporting capabilities. 

Initiative Planning and In-Year Governance

• Manages the Initiative Planning process for GCIBT, $600M+ across 6 tier 1 LOB portfolios. Together with LOB and Technology leadership, coordinating and guiding the program and project intake, cost estimations and prioritizations of upcoming years initiative portfolios. Together with the LOB, manages submission to the Enterprise in systems of record (ETSI/TPAS), ensuring LOB and Technology adherence to Enterprise Planning guidelines and timelines.
• Manages all program and project set ups and program and project maintenance for GCIBT (PMMT / TPAS / PPRT)
• Together with LOB partners, governs and manages in-year portfolio changes and re-prioritizations. Facilitates change controls in systems of record, documents and communicates changes to stakeholders
• Ensures effective planning and in-year execution of the GCIBT portfolio, by collaborating with all relevant stakeholders, e.g. Global Technology (including central GT, other Technology CIO organizations and CTI / APS&E), Global Operations, Enterprise Initiative Planning, Finance and LOB portfolio owners
• Monthly financial balancing of initiative portfolios in system of record (TPAS)
• Together with COO/Finance, provides monthly LOB financial portfolio reporting and commentary for senior LOB and Technology leadership reviews

Agile Development Practice

• Maintains and develops a Tableau reporting suite, supporting the organization and senior leadership with operational delivery metrics and reports
• Drives Quarterly PI planning for 50 trains / 500 teams. Preparation, coordination, analysis and reporting support for technology teams. Report out to senior leadership and stakeholders through quarterly Stakeholder Reviews

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders 
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives 
• Drive annual Initiative Planning process, developing, and delivering timely and coordinated communication, ensuring adherence to the Enterprise guidelines and timelines.
• Works closely with project sponsors, cross-functional teams, and assigned program/project managers on program and project intake, develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Works closely with business partners and other key stakeholders in all aspects of the planning and execution of the LOB Initiative portfolios where GCIBT owns and manages programs
• Drives understanding and guidance of the delivery planning of the GCIBT portfolio (Deliverables and Epic reporting and controls)
• Integrates knowledge of end-to-end business process into portfolio planning and decisioning processes.
• Develop, maintain, and report on an overall portfolio view
• Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources
• Builds networks and develops relationships which will help drive performance and execution

Required Qualifications:

• Typically, 5+ years of PMO experience including leading small PMO teams.
• Excellent project management skills, including the ability to prioritize work and meet deadlines.
• Management experience with small to mid-size central teams.
• Deep knowledge and experience with Bank of America Initiative Portfolio Management, (planning, governance, and execution) and related enterprise tools
• Previous Bank of America experience in a portfolio lead role, or strong experience as a program management and financial management role
• Experience with Bank of America portfolio and execution applications: TPAS (Technology Project & Application System), PPRT (Program, Project, Risk Tool), and Jira
• Ability to develop strong relationships with portfolio leads, partners, and practitioners to drive results
• Team oriented leader with a passion for engaging stakeholders, solving problems, and driving efficiencies across the organization and with our business partners
• Effective communicator (written, verbal, and presentation) with executive leaders, peers, and business partners

Desired Qualifications:

• Strong influencing skills at all levels of an organization
• Ability to analyze complex data and processes to identify people, process and/or technology impacts
• Highly organized with ability to simultaneously manage multiple priorities
• Experience from Technology Portfolio Financial Management
• Understanding of technology delivery management (planning and execution)

Skills:
Program Management
Project Management
Reporting
Consulting
Problem Solving
Leadership Development
Performance Management
Collaboration
Presentation Skills
Prioritization
Issue Management
Risk Management
Process Design
Process Performance Management
Oral Communications
 

Shift:

Hours Per Week: 

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