Shift Manager

Job DetailsJob Location: KFC 2639 Freedom Drive, Charlotte, NC 28208 | E320068 - Charlotte, NC 28208Job Summary: As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you. Responsibilities: Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies. Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated. Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally. Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks. Cash Handling: Handle cash registers, process payments, and maintain accurate records. Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation. Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift. Training: Train new team members on company policies, procedures, and customer service standards. Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly. Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times. Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales. QualificationsQualifications: Experience: Previous restaurant or fast-food experience preferred. Leadership Skills: Ability to lead and motivate a team effectively. Communication: Excellent verbal communication skills. Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances. Availability: Flexible availability, including evenings, weekends, and holidays. Food Safety Certification: Preferred but not required (can be obtained on the job).