Sr Service Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing, and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card, and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support

Responsibilities:

• Receive and respond to requests received by email or phone
• Provides resolution for requests received via phone or email
• Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight
• Conduct limited research and respond to clients and be able answer questions and inquiries.
• Utilize the various bank systems to support clients' requests.

LOB Required Qualifactions:

• 1+ years of experience collaborating with customers.
• Intermediate proficiency (1-3 years of experience) in writing (including grammar and spelling) and verbal communications.
• Comfortable receiving ongoing performance feedback and coaching.
• Ability to engage with customers, begin a conversation, build rapport, and manage objections.
• Comfortable with challenging environment with ongoing change and learning new technology/processes.​

Shift:

Hours Per Week: