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Company Description
Imagine a place where your contributions lead to real impact. Welcome to TOMRA, where innovation and sustainability are at the core of our mission. From all corners of the world, we transform how we obtain, use, and reuse the planet’s resources. With innovation at our core, we develop and manufacture sensor-based sorting technologies for the global recycling and waste management industry. Our success is reflected in more than 9,000 sorting units installed and a presence in over 100 countries - making TOMRA Recycling a trusted partner for customers around the globe.
At TOMRA, we encourage a culture of purpose, collaboration, and continuous improvement. Our teams are empowered to make a real impact - driven by passion, guided by responsibility, and inspired by innovation we make a shared commitment to sustainability. We believe that diverse perspectives fuel creativity, and we actively cultivate an inclusive workplace where everyone feels valued and heard.
Join us in shaping a better future through technology that matters.
Job Description
About the role
As Field Service Manager – Americas, you ensure safe, high-quality, and efficient field services that drive customer satisfaction. You lead a team of Field Service Technicians across the region and act as the voice of the customer, collaborating with Sales, Product, Finance, and Customer Service to continuously improve service delivery.
What you will do
- Lead and develop a team of Field Service Technicians, ensuring training, qualifications, and safe operations
- Foster a strong safety culture
- Plan and coordinate field service activities to meet customer expectations
- Serve as primary contact for customer issues and escalations
- Define and maintain service standards, processes, and policies
- Monitor KPIs and feedback to drive continuous improvement
- Manage budgets, work orders, and support service business growth
Qualifications
What you bring to the team
- Strong technical expertise and ability to support complex systems
- Hands-on, collaborative leadership style
- Customer-focused with a commitment to service excellence
- Executional discipline, resilience, and adaptability
- Degree in Mechanical, Electrical, Environmental Engineering, or related field; industrial/recycling experience is a plus
Additional Information
Ready to make an impact?
If you are interested in this opportunity, please submit your updated CV.
We are looking forward to your application!
*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
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