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The Guest Services Member is responsible for the gate house and reception area in the WCBR lobby area and provides a visual security presence to ensure that all residents, staff and visitors of WCBR have a safe and pleasant experience while visiting the campus. This is demonstrated through being the communication center point of the community.Â
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The starting hourly pay range for this position is $17.39 to $19.00. Pay rates are determined based on years of relevant experience. This is a full-time position. Shift times will vary based on organizational needs.Â
\n- Responsible for making a good first impression, which can impact the success of the organization for a long time.
- Responsible for answering and routing calls, greeting resident and visitors, handling inquiries, and providing information.
- Monitor all apartment and cottage life safety systems, i.e. smoke detectors, emergency pull cords, living unit telephones and initiate emergency procedures as necessary.
- Conduct rounds to ensure a safe and pleasant experience.
- Monitor both vehicular and foot traffic in and around the WCBR campus.
- Assist in transporting residents to various locations as needed during emergencies.
- Respond to all fire, health and other emergencies according to WCBR policies. Assist and guide police, fire and other emergency personnel as needed. Investigate incidents and file reports as appropriate.
- Experience in Guest Services or Hospitality setting.
- Typically the Guest Services Member is the first line of employees that residents and guest visitors interact with, so a friendly, professional, and helpful attitude is required.
- Basic typing skills and basic knowledge of PC and word processing software required.
- Excellent communication skills.
- Available to work evenings and weekends as required.
- Must have a valid Virginia Driver's license with clean record.
- Current CPR and First aid certification.
- High school diploma, GED or equivalent years of experience.
- Paid Time Off package
- Education Program to offer financial assistance with education costs
- Retirement Savings Plan with a company match
- Discounted Meal while working
- Paid Holidays
- Free gym and pool access
- Free parking
- Medical, Dental, and Vision Benefits
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