Overnight Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

Description:

As the Overnight Manager the responsibilities include but are not limited to auditing the daily guest ledgers and handling the duties of both the front office operations, night audit, and hotel safety/security. The overnight manager is the Manager on Duty during the overnight hours and provides leadership and supports all members of the front office and resort and keeps to the Chatham Bars Inn Standards which include Forbes, Leading Quality Assurance, and AAA.

• Manage and monitor activities of all employees in the front office and ensuring they adhere to the standards of excellence and to the guidelines set forth in the employee handbook, hotel policies and procedures, coaching, training, and correcting where needed.

• Maintain professional and high-quality service-oriented environment at all times

• Act as Manager-on-Duty for the hotel assisting guests, solving problems, acting on complaints and disturbances, special requests and any other issues that may arise

• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate front office activities with other departments

• Informal overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests

• Run varies reports for the accounting department

• Complete and input with accuracy all night audit reports

• Make room reservations and provide information and services to guests

• Ensure that the Chatham Bars Inn standards, to include, Forbes, Leading Quality Assurance, and AAA, policies, procedures are properly understood and followed

• Present a professional appearance

• Work closely with the resort’s departments

• Be aware of and be able to enforce all fire, life, and safety procedures

• Perform any reasonable duties as required by the Front of House Manager and Director of Rooms

What are we looking for?

Requirements:

• Minimum of 1 year management experience

• Valid driver’s license

• Previous night auditor experience preferred

• Superior customer service skills

• Demonstrated leadership skills

• Ability to understand and carry out instructions

• Ability to multi-task

• Experience in Opera systems preferred

• Strong attention to detail and organization

• Basic math and accounting skills necessary

• Excellent computer skills

• Ability to work independently

• Ability to work overnight hours, weekends, holidays

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.