Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. 

Job Summary

The Lounge Agent will take care of the operations related to the reception of passengers, the arrivals of flights, and the check-in process at the lounge.

Job Responsibilities

Checks documents for shipments to be cleared for completeness.
Takes care of the customs clearance and preparation in the automated system of the applicable customs documents, whereby goods are guaranteed against any import duties and various other taxes can be carried under customs supervision.
If requested, explain the declaration and defend the position taken to customs.
Resolves customs technical problems or matters.
Keep in touch with the importer/customer regarding the progress of customs clearance and any content and value of shipments.
Advises on the proper application of customs legislation and the tariff system of importers feed duties and excise duties on fellow colleagues and on customers. Signals possible tax risks and tries to prevent this.
Checks the progress of documents at the customs invoice control and keeps close contact with customs officials about any delays.
Maintains regular contact with consolidators and other customers regarding incoming freight.
Keeps abreast of developments and regulations in the field of (international) customs.
Monitors and controls in consultation, the incoming freight process with regard to Routing, Delivery service, Administration and Customer Service and provides a streamlined service to the customer.
Independently writes refund letters and submits them to the Head of Logistics and for approval Doc. services.
Enter the import duties and O.B. to be paid in the computer system after receipt of the document from customs.
Splits the incoming documents for the administration department and the sea freight department. Ensures that all documents are entered into the computer system.
Ensures that the lighter manifest is drawn up and that it is submitted to the shipping company cancellation.
Coordinates transport with the transport company for containers to the warehouse or directly to the customer.
Enters the correct information into the computer system after checking in the containers.
Coordinates the delivery of the local transport.
Prepare the documents for transit shipments and coordinate with the shipping company or Airfreight export department.
Receives and handles complaints regarding pending shipments.
Is able to perform all activities of a (Senior) Customer Service Agent.
Carry out all activities related to the position.
Comply with the responsibilities detailed in the station's QHSE Management System Manual and the manuals under your responsibility and management, ensuring compliance with the requirements in accordance with ISO 9001, ISO 14001, ISO 45001 and ISAGO standards.

Qualifications and Competencies

High School diploma or GED equivalent
Passionate about customer service and must have relevant work experience
Experience as a passenger agent or equivalent experience in aviation field is an asset.
Excellent communication skills (written and verbal) in country specific language
Additional languages desirable (French language is required for the locations in the province of Quebec).
Commitment to continuous improvement
Self motivated and able to work independently
Attentive to detail and numerate
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

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Customer Service Agent