Customer Service Representative

Company: Scenic City Plumbing

Location: Hixson / Chattanooga, TN Area

Pay: $15.00 – $17.00 / hour (Dependent on Experience)

Job Type: Full-time

Schedule: Monday – Friday | 8:00 AM – 5:00 PM (No Weekends!)

Why Work Here?

"Competitive pay, fully vested 401(k) match from day one, comprehensive healthcare benefits, and a supportive team environment with an award-winning local business!"

At Scenic City Plumbing, we’ve built our reputation across the area by delivering top-tier plumbing solutions and honest, dependable service. We’re looking for an energetic, customer-focused Customer Service Representative (CSR) / Scheduler to join our local team and serve as the friendly face and voice of our branch. If you thrive in a fast-paced environment and take pride in helping homeowners, apply today!

What You’ll Do (Key Responsibilities)

• Inbound & Outbound Appointment Booking: Handle high-volume incoming calls and conduct proactive follow-ups to schedule service calls, drain cleanings, water heater installations, and routine maintenance.

• Dispatch & Route Coordination: Match jobs to the right plumbing technicians and deliver precise, detailed appointment data to ensure fast, efficient routing.

• Data Entry & Metrics Tracking: Accurately log call details, booking rates, and customer notes into our dispatching software.

• Customer Care & Quality Assurance: Follow up with homeowners post-service to ensure 100% satisfaction and uphold Scenic City Plumbing’s reputation.

• Administrative Support: Assist with general office administrative tasks, billing paperwork, and team coordination as needed.

What We’re Looking For (Qualifications)

• Education: High School Diploma, GED, or equivalent experience.

• Experience: 1+ years in customer service, call center, front desk, or dispatching (experience in plumbing, HVAC, or trade services is a major plus!).

• License: Valid driver’s license.

• Work Authorization: Must be legally eligible to work in the U.S. without sponsorship.

Key Skills for Success

• Communication: Exceptional verbal tone and written skills—you know how to reassure a homeowner with a plumbing emergency and turn inquiries into scheduled appointments.

• Multi-Tasking: Ability to juggle phone calls, dispatch boards, and administrative tasks with strong attention to detail.

• Tech Confidence: Comfortable navigating multi-line phone systems, dispatch software, and standard office applications.

• Reliability: Punctual and dependable attendance aligned with your daily schedule.

Pay, Benefits & Perks

• Competitive Pay: $15.00 - $17.00/hr (DOE)

• Financial Security: 401(k) with a fully vested company match from day one

• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance options

• Tax Savings: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays

• ️ Perks: Employee discounts on plumbing services for your home

• Growth: Ongoing professional development and internal career advancement opportunities

Scenic City Plumbing is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.as a qualified individual with disability.

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