Description

Do you have excellent Customer Service skills and Dispatch experience? If so, then we have the job for you!

CWS is a leading provider of waste management services throughout South Carolina, Georgia, Tennessee, Virginia, and Florida. We are committed to providing superior customer service with our emphasis on integrity, reliability, and cleanliness. Our exceptional customer service team helps deliver satisfaction to our clients throughout our footprint. If you are passionate about helping others and seeking a challenging and interesting position, apply today!

The Dispatcher will communicate back and forth with Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. In addition to setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations, the Dispatcher will file and maintain customer contracts and records in a neat, orderly fashion.

POSITION SUMMARY:

Respond to and resolve customer service inquiries, requests, or complaints; work directly with sales personnel to maintain customer accounts as necessary.

MINIMUM REQUIREMENTS:

Education: High School Diploma, GED and/or equivalent work experience
Experience: One year of customer service experience
Preferred: 12 months experience with company procedures, products and service, and experience working in a team environment
Language: Proficient in speaking English

PRIMARY DUTIES AND RESPONSIBILITIES:

Respond effectively and courteously to customer service inquiries, requests, or complaints
Return all customer calls in a timely manner
Notify appropriate personnel to handle customer problems and concerns
Research and resolve issues in a timely manner
Review daily reports with the Customer Service Manager/Office Manager
Enter service and route data into computer for billing and route scheduling
Set up new accounts from Service Agreements and maintain paperwork flow from sales to operations
Route customers for recycling and trash pick-ups
Work closely with dispatch to ensure quality assurance
Assist with collections by reinstating customers and processing paperwork
Maintain customer records and update account information
Identify, assess, and resolve customer needs to achieve satisfaction

KNOWLEDGE, SKILLS, AND ABILITIES:

Excellent customer service skills
Basic computer skills for inputting and retrieving data
Strong written and verbal communication skills
Ability to handle multiple tasks
Ability to work effectively in a team environment
Problem-solving and conflict resolution skills

EQUIPMENT AND SOFTWARE USED:

Microsoft Office: Word, Excel, PowerPoint, Outlook
Company information systems applications

WORK ENVIRONMENT:

Usual office environment
In-person / Work On-site

TYPICAL PHYSICAL DEMANDS:

Ability to organize office systems through adjusting, lifting, pulling, pushing, bending, or folding
Ability to use a computer and related devices throughout the workday
Speaking and hearing ability to interact with customers via telephone

Requirements

Education: High School Diploma, GED and/or equivalent work experience

Years of Experience: One year of Dispatch and Customer Service experience

Preferred: 6-12 months experience with company procedures, products and service, and experience working in a team environment

Learn more about this Employer on their Career Site