Maintenance Services Manager--INTERNAL ONLY

The Chattanooga Housing Authority (CHA) seeks a qualified individual for the full-time position of Maintenance Services Manager.  The deadline to submit applications is Monday, August 24, 2026. Applications from internal candidates are only being accepted at this time.

Position Description

The Maintenance Services Manager is responsible for the administration of the maintenance program for the assigned affordable housing sites in conformance with applicable laws, regulation, and CHA policies. To the extent possible, assures maintenance budget, unit turn and property condition performance norms for site are met or exceeded.  When thresholds cannot be met, strategies will be developed that will progress toward meeting the performance thresholds.

Essential Duties and Responsibilities

The statements contained herein reflect general details to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned including work in other functional areas to cover absences or relieve others, to equalize peak work periods or otherwise balance the work load.

1. Establishes and maintains effective working relationships with CHA employees, residents, service providers and contractors, always displaying a friendly and courteous attitude.
2. Plans, organizes, directs, and coordinates the maintenance program for the assigned site, in accordance with the overall site goals set by the Community Manager.
3. Ensures clean, orderly and safe maintenance shop, equipment storage, and supply inventory areas. Ensures shop tools and equipment are maintained to recommended standards to assure equipment safety and longevity.
4. Ensures the cleanliness, functionality, safety and appearance of buildings, systems, grounds, facilities, and dwelling units; ensures that maintenance and repairs completed by site maintenance staff utilize good workmanship, sound maintenance practices and meets applicable property condition standards for the program, such as those specified by the HUD Real Estate Assessment Center (REAC).
5. Develops an appropriate preventative maintenance program for the assigned site to maximize site longevity and minimize long-term costs; ensures ongoing adherence to the approved site preventative maintenance program.
6. Monitors work order requests, ensures completion within time frames dictated by CHA policy or in accordance with best practices for site maintenance operations. Ensures work order information and status are promptly and completely documented in the work order system.
7. Coordinates with Community Manager to monitor and plan for current and upcoming vacant units. Inspects vacated apartments and completes make-ready assessments to assure unist will meet property condition standards when units are ready for re-leasing.  Directs maintenance team to perform identified services and repairs.  Verifies work completion to property condition standards and vacant-ready status.
8. Monitors emergency and non-emergency after-hours maintenance work, to assure quality and efficiency.
9. Monitors inventory of maintenance supplies, materials, parts and building components needed for the assigned site, and assures adequate stock to optimize material availability while minimizing inventory costs.
10. Procures all necessary goods and services in a timely fashion and in accordance with CHA procurement policy, in order to accomplish site maintenance objectives and prevent lost time due to material/parts unavailability. Monitors contractors or service providers to assure agreed quality standards are met.
11. Provides periodic reports to the Community Manager on maintenance activities (preventative maintenance, work orders, unit turns, service providers, program/regulatory).
12. In cooperation with the Community Manager, monitors site maintenance budget and plans maintenance activities to operate within agreed limits.
13. Ensures operation of the site maintenance program site and site maintenance personnel in compliance with laws and regulations pertaining to maintenance activities, including building and fire codes, Occupational Health and Safety standards, and the CHA’s Personnel Policy Handbook.
14. Supervises and provides guidance to site maintenance staff; handles employee matters such as discipline, performance evaluations, and grievances. Conducts regular staff meetings to communicate CHA strategy and policy.
15. Exhibits and encourages behaviors that uphold CHA’s core values.
16. Keeps abreast of HUD, federal, state, and local rules and regulations impacting assigned programs and makes recommendations to the Community Manager.
17. Establishes and maintains effective working relationships with the CHA Board, employees, residents, participants, landlords (as applicable), contractors, as well as city, state, and federal officials and works harmoniously with community stakeholders.
18. Attends and/or participates in various meetings related to the CHA as required.
19. Reports consistently to assigned work location(s) in accordance with established work schedule.  Must be reliable.
20. Provides outstanding customer service by responding to phone calls, emails, and written correspondence in a timely, efficient, and appropriate manner.
21. Handles confidential matters with discretion.
22. Performs other duties as directed.

Required Knowledge, Skills and Abilities

1. Possesses command of business English, spelling, punctuation; ability to understand, prepare and present ideas in a clear and concise manner, in English, both orally and in writing.
2. Ability to make moderately complex arithmetic computations with accuracy.
3. Ability to operate commonly used office equipment, especially the use of personal computers for word processing and spreadsheet applications, scanners, copiers, and fax machines.
4. Ability to work independently and in-group settings and use sound judgment in decision-making and problem solving.
5. Advanced knowledge of recommended operations, procedures and current trends and developments in the field of multi-family residential maintenance, including cleaning, repair and painting, plumbing, electrical, carpentry, HVAC, painting and appliances. Ability to prepare and read sketches and drawings and read blueprints.
6. Superior knowledge of a wide variety of equipment and tools applicable to multi-family housing maintenance and repair, cleaning and painting.
7. Knowledge of the practices and procedures employed in CHA maintenance operations and administration.
8. Knowledge of the local, state, and federal laws governing the affordable housing maintenance operations for multi-family rental housing; ability to understand, act on, and interpret policies, regulations, and procedures.
9. Ability to communicate with people from a broad range of socio-economic backgrounds.
10. Ability to understand, interpret, explain and carry out complex policies, regulations and procedures as set forth by authorities having jurisdiction and CHA; ability to formulate and implement site-specific maintenance policies and procedures to ensure the orderly administration of the site maintenance program.
11. Basic knowledge of principles and procedures for personnel recruitment, selection, management, training and labor relations.
12. Ability to evaluate performance of subordinates, correct deficiencies, and to guide, assign and replace personnel.
13. Ability to establish, monitor and achieve objectives through skilled delegation of duties.
14. Strong interpersonal skills and effective communication ability, both orally and in writing.
15. Ability to work productively in less than ideal conditions, e.g. noise, high traffic areas, etc.

Minimum Education, Training, and/or Experience

1. Graduation from an accredited college, university or recognized vocational program, with major course work in construction management, maintenance or related field; with at least 7 years of experience in the construction, multi-family housing maintenance, or building facilities maintenance industries.
2. Any equivalent combination of education, training, and experience which, in the sole determination of the Director of Housing Operations, provides the required knowledge and abilities may be considered sufficient.

Physical Requirements

1. Level of manual dexterity sufficient to allow for operation of office equipment.
2. Ability to move, handle, or lift small objects around desk area.
3. Ability to physically inspect all areas of the assigned site in order to check property condition and status of ongoing work.
4. Level of manual dexterity and strength sufficient to allow for operation of hand and power tools on a repeated basis throughout the workday.
5. Ability to drive, stand, walk, stoop, kneel, crouch, or crawl in awkward positions on a repeated basis throughout the workday and on weekends and at night/early mornings when responding to after-hours situations.
6. Ability to move, handle, or lift up to 65 pounds.
7. Ability to work in wet, damp, hot, cold, confined and/or dusty places.
8. Ability to climb ladders or enters crawl spaces in order to gain access to work areas.

Special Requirements

1. Must possess a valid driver’s license, have reliable transportation with required liability insurance, and be insurable under CHA’s automobile insurance.
2. Criminal background checks and drug screening will be performed on all applicants.
3. Must be able to respond to property maintenance emergencies during non-CHA work hours, if needed.
4. Must provide own basic tools (see “Minimum Required Hand Tools” list).

The CHA does not unlawfully discriminate in hiring or in any of the terms or conditions of employment because of an individual’s race, age, religion, gender, pregnancy or conditions related to pregnancy, national origin, creed, color, military service or veteran status, disability, genetic information, sexual orientation, gender identity, gender expression, or any other characteristic that is protected by applicable local, state, or federal law.