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Job Summary:
The Surgery Clerical Support/Scheduling Specialist must be able to exercise superior communication skills and filter a vast amount of information accurately with the ability to interface effectively with patients, physicians, and all other levels within the organization when scheduling procedures. Has a working knowledge of CPT and ICD10 codes to add-on surgical procedures the day of, through the coordination of other departments scheduling representatives. Daily coordination of calls inbound and outbound calls for the department. Handles multiple staff requests, by directing the request to the most appropriate person in a timely manner to respond. Monitors procedure schedules for continuity between hospital schedules and practice schedules and make corrections if discrepancies are identified.Distributes final schedules to all appropriate areas on a daily basis.
Education:
Required:
High School education and experience in medical terminology
Preferred:
Prior experience in surgery/procedure scheduling.
Experience:
Required:
Clerical experience and/or healthcare experience desirable.Must be able to work with people. Always poised, courteous, pleasing personality, good telephone voice and able to meet the public. Proficient with Microsoft Outlook, Word and Excel, withaccuratedata entry skills.
Preferred:
Position Requirement(s): License/Certification/Registration
Required:
N/A
Preferred:
Department Position Summary:
The Surgery Clerical Support/Scheduling Specialist must be able to exercise superior communication skills and filter a vast amount of information accurately with the ability to interface effectively with patients, physicians, and all other levels within the organization. Has a working knowledge of CPT, DRG and ICD9 codes to add-on surgical procedures the day of, through the coordination of the Surgery Charge nurse and anesthesia. Daily coordination of calls inbound and outbound calls for the department. Handles multiple staff requests, by directing the request to the most appropriate person in a timely manner to respond. Completes patient transportation information for transporters to receive and pick up patients in a timely manner. Supports nursing staff lab requests using paging system for transporter pick up and delivery
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