Job title: Server

Reports to: F&B Manager

Pay rate: $17.13 + tips

Position type: Variable hours – health benefits after 1 year and 1456 hours worked.

Campbell’s Resort offers its employees a comprehensive benefits package including Aetna Medical, Delta Dental, VSP Vision, USAble Life & Disability, a match 401(K) program as well as vacation time and the accrual of sick leave hours.

Minimum Requirements:

Minimum of 18 years old.
Enthusiastic about serving the public with a consistent positive attitude.
Good grooming and personal hygiene.
Ability to take direction/constructive input and contribute to a team atmosphere.
Ability to provide quick service, maintain composure under stress, and multi-task.
Good listening, verbal communication skills and teamwork.
Self-motivated: can find work to do without constant supervision.
A current Washington State Food-handlers Card & MAST Class 13 Servers Permit, within 14 days of hire.

Physical Requirements:

Must have the ability to become proficient at tray service.
Must be able to stand and walk for periods of 6 to 8 hours per shift.
Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs. repeatedly during a shift.
Must be able to go up and down a full flight of stairs with loaded trays repeatedly for the duration of the shift.
Must be able to maneuver in tight spaces with multiple team members.

Essential Qualifications and Skills:

Takes orders and serves food and beverage items to guests in accordance with established standards.
Enters orders into computerized Point of Sale system and communicates any special requests to the culinary team.
Ensures attractive, consistent presentation of food and beverages. Ensures that all food and beverage items are served at the correct temperature.
Maintains current knowledge of food and beverage offerings, including menu changes and sold-out items.
Processes guest payments, using proper accounting and cash handling procedures
Keeps work area, including guest dining area, clean and organized

Restock and set up, following job standard procedures.
Know food and beverage menu, rotating taps and featured items.
Greet guests, guide them through their dining experience, and bid them a fond farewell.
Accurately take and deliver guests’ orders and requests.
Learn POS system and use it quickly and efficiently.
Smile and be pleasant, courteous and sensitive to guests always.
Be knowledgeable about Campbell's services and history and Lake Chelan recreational opportunities to answer guests’ questions.
Be attentive to your customers’ needs and do whatever necessary to deliver on those needs.
Act as a team member: show enthusiasm and help other staff.
Open availability during summer months June-September

Food & Beverage Department Vision: Develop staff that embraces a culture off accountability to the both the business and their peers. Have in place a core group that results and bottom line driven, while protecting and fostering a competitive and healthy work environment. We have parameters in place that allows for auto corrections to prevent the lapse of successful operations. The expectation for staff and leaders to come to the table with solutions, not problems.

Food/ Beverage/ Event Center Mission Statement: The Campbell’s staff always is expected to hold themselves and their peers accountable to the job and task assigned. We have a competitive environment that encourages and celebrates staff growth through continual education, desire, dedication, and determination. To have a team that understands their role as well as the role of their peers. We will observe sound business practice. To continuously provide the experience that is expected. All the positions in the F&B department will be held to high standards; their task will be respected and will be given support.

Core Values:

Accountability: an obligation or willingness to accept responsibility or to account for one's actions.
Integrity: Having integrity means doing the right thing in a reliable way. It's a personality trait that we admire, since it means a person has a moral compass that doesn't waver.
Reliability: the quality of being trustworthy or of performing consistently well.
Grit: courage and resolve; strength of character.
Tenacity: The quality or fact of being very determined.
Honesty: freedom from deceit or fraud.
Supportive: Provide assistance so other will enjoy success.
Competitive: having a strong desire to compete or to succeed.

Position Type and Expected Hours of Work:
This is a seasonal position with room to grow within the company, expected work hours are based on seasonal volume, business demand, and hours of operation. Requires full open availability, including days, nights, weekends, and holidays. Must be flexible and willing to adapt schedule to meet business demands.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

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