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Harrah’s Cherokee Casino Resort Position Description
POSITION TITLE: Special Events & Promotions Coordinator
DEPARTMENT: Special Events & Promotions
GRADE/FSLA STATUS: H15 – Non-Exempt
BADGE TYPE/COLOR: Key – Blue
REPORTS TO: Supervisor, Special Events & Promotions
SUPERVISES: N/A
JOB SUMMARY:
As the Special Events & Promotions Coordinator, you will assist the Special Events & Promotions Manager and Supervisor in the planning and execution of property and VIP special events and promotions, with a focus on revenue growth, creating memorable experiences, generating excitement, and enhancing the image of Harrah’s Cherokee Casino Resort and Harrah’s Cherokee Valley River Casino & Hotel.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist the Special Events & Promotions team in planning, executing, and coordinating special events and promotions, including internal departments and external vendors
- Manage all communications related to events and promotions, including direct marketing, advertising, and social media
- Build long-term relationships with VIPs and guests, providing excellent customer service and maintaining a positive attitude
- Develop, update, and maintain reports, monitor expenses, adhere to budget, and manage special events and promotions software for accuracy and compliance
- Assist with tracking, organizing inventory, and ensuring timely submission of invoices and purchase orders
- Participate in projects and committees, address large groups effectively, and adhere to all regulatory, departmental, and company policies ethically
- Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
MINIMUM QUALIFICATIONS:
- High school diploma or GED required
- Valid driver’s license required with no more than one (1) DUI conviction or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction), or conviction for suspension or conviction for at-fault accident within the last 3 years required
- Six months of experience coordinating special events and/or promotions required
- One year of customer contact experience preferred
- Must demonstrate the following essential knowledge and skills:
- Proficient with Windows-based office software (Microsoft Office, Word, Excel, PowerPoint, Outlook)
- Excellent oral and written communication, public speaking, and negotiation skills
- Self-starter with excellent organization and time management skills, able to handle multiple priorities and projects in a fast-paced environment
- Neat, professional appearance with excellent hygiene, and strong customer service, employee relations, and teamwork skills
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Ability to stand for 8-10 hours, perform various movements (stooping, bending, reaching, etc.), respond to visual and aural cues, lift 50, carry 25, and manually push/pull 100 pounds, as well as work in a small, shared office space
- Capability to handle fast-paced environments, make rational decisions under pressure, operate in mentally and physically stressful situations, and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
- Proficiency in English language, manual dexterity for operating office equipment, and willingness to work in diverse environmental conditions and flexible schedules, including weekends, overnights as needed, evenings, and holidays
*This department performs its duties and responsibilities on behalf of both Harrah’s Cherokee Casino & Resort and Harrah’s Cherokee Valley River
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 10.3.24
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