Associate Facility Manager

Description

About Leo

Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Locksmith, Firstline Lock & Door, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo. By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.

Summary

This position is responsible for (1) qualifying vendor proposals including scope and price, (2) ensuring work order completion, (3) sourcing vendors to support the client's needs, and (4) supporting the Program Manager in initiatives to enhance own skillset.  This position requires a high level of experience, minimal travel.  

Job Responsibilities 

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.? 

• Manage client work order verification process according to client service level agreements 
• Provide timely price quotes to the Program Manager for approval; follow up with the client after submission. 
• Establish and maintain existing vendor relations 
• Match and assign the appropriate vendor for the work order 
• Ensure the timely dispatch of vendors 
• Maintain accurate records of the work orders, invoices, reports, emails, and other correspondence 
• Collaborate with clients on a national level; communicate status to Program Manager and client to remain on track for each work phase. 
• May analyze and resolve client issues and concerns. 
• Participants in evaluating and reconciling vendor invoices 
• In conjunction with billing, ensure client invoices are accurate. 
• Consistently ensure client work orders are completed per their service level agreements. 
• Act as the point person for problem resolution and client relations for multiple projects; escalates to Program Manager as necessary. 
• Weekend and after-hours follow-up and support for clients as needed. 
• Commitment to learning all aspects of Program Manager role. 
• Other duties as required or assigned. 

Proficiencies

• Strong organizational skills 
• Attention to detail 
• Adaptable and able to work in a fast-paced environment. 
• Demonstrates attention to detail and accuracy. 
• Possess excellent time management skills. 
• Problem resolution skills 
• Displays professional communication skills 

Supervisory Requirements

This position does not have supervisory responsibility. 

Education/Experience 

Degree with three years’ experience in Project Management or any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying. To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS office skills and the willingness to expand their knowledge.