Case Management Manager

The Role 

Stakeholder Engagement & Governance

• Collaborate with stakeholders to review change requests and assess business needs.
• Initiate and facilitate process governance discussions to ensure alignment with organizational standards and best practices.
• Provide subject matter expertise on case management processes and system functionality.

Testing & Continuous Improvement

• Providing oversight of testing activity for system enhancements and continuous improvement initiatives.
• Validate requirements, identify defects, and ensure that updates meet operational and quality standards.
• Recommend improvements that optimize workflows and advance user experience.

Development Coordination

• Facilitate daily development calls to review current workload, prioritize activities, and ensure transparency across in progress work.
• Partner with technical teams to guide the development lifecycle and support timely delivery of enhancements.

Work Environment

• Operate effectively in a fully remote role, demonstrating accountability, communication, and self‑management.
• Contribute to a collaborative and high‑performing team culture.
• This role will require working US hours.