Benefits:

Bonus based on performance
Free uniforms
Opportunity for advancement

Location: Cherry Hill area – Hybrid/Remote (must be physically located in the Cherry Hill or surrounding areas)

Reports to: Manager/Founder

FLSA: Non-exempt

Hourly Rate: $23

About the Role

Bark & Mane of Cherry Hill is a new mobile pet grooming business launching in South Jersey, focused on delivering high-quality, stress-free grooming experiences for pets and exceptional service for their owners.

We are building our team from the ground up and are looking for someone who is excited to be part of a growing business and enjoys rolling up their sleeves, creating structure, and making a real impact from day one.

This is not just a scheduling role. You will be the operational backbone of the business and one of the first points of contact for our clients, helping manage appointments, support launch activities, and ensure a seamless experience for both clients and groomers.

This role requires someone who can think ahead, make decisions, and operate independently, not just follow instructions.

What You’ll Do

Manage inbound calls, texts, and booking requests
Build and manage daily schedules based on efficient routing and geography
Communicate with clients to confirm, adjust, and support appointments
Create positive first impressions for new and existing clients
Help convert inquiries into booked appointments through excellent communication and follow-up
Encourage recurring appointment scheduling to support long-term client relationships
Monitor schedules in real-time and adjust as needed
Support pre-launch setup (systems, tools, supplies, and coordination)
Track basic metrics (appointments, cancellations, repeat clients)
Help create and improve processes as the business grows
Play a key role in delivering a consistent, high-quality client experience
Take ownership of the daily schedule and proactively identify and resolve issues before they impact clients

What We’re Looking For

Highly organized and detail-oriented
Strong communicator (phone, text, and email)
Warm, professional and customer-focused presence
Comfortable making decisions and solving problems independently, without constant direction
Able to think in terms of efficiency and logistics (not just scheduling tasks)
Calm under pressure and adaptable in a fast-paced environment
Positive, customer-first mindset

Preferred Experience

Scheduling, dispatching, or logistics coordination
Service-based business experience
Startup or small business environment

Why This Role is Different

Be part of launching a business from the ground up
Help build systems and processes, not just follow them
Work directly with the owner and have real influence
Play a key role in shaping customer experience and early brand reputation
Opportunity to grow into a lead operations or office management role as the business expands

Schedule & Compensation

Part-time during pre-launch (~15 hours/week)
Full-time opportunity as the business grows
Flexible schedule with primarily remote work
Occasional in-person coordination (local to South Jersey)
$23/hour

Our Values

At Bark & Mane of Cherry Hill, how we work matters just as much as what we do. We are committed to creating a calm, professional, and compassionate experience for both pets and their owners.

We value:

A pet-first mindset grounded in safety, comfort, and trust
Reliable, high-quality service clients can count on
Respectful, thoughtful communication in every interaction
Accountability and ownership in how we show up each day
A collaborative team environment where everyone contributes

How to Apply

If you’re excited about joining a growing business and helping build something from the ground up, we’d love to hear from you. Please apply using this platform.

Reasonable Accommodation

Bark & Mane of Cherry Hill is committed to providing reasonable accommodations to qualified individuals with disabilities. This role may be performed with or without reasonable accommodation.

Equal Opportunity Employer

Bark & Mane of Cherry Hill is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.

Flexible work from home options available.

Learn more about this Employer on their Career Site

Dispatcher & Operations Assistant