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Job Type: Full-time
Join the Bayview Physicians Group Billing Team!
Bayview Physicians Group is one of the largest and fastest-growing outpatient multi-specialty medical groups in Hampton Roads. We believe that strong patient relationships are the foundation of exceptional healthcare, and our team members play an important role in creating a positive experience for every patient.
If you enjoy helping others, providing outstanding customer service, and working in a supportive, team-oriented environment, we'd love to hear from you! We offer competitive benefits, opportunities for growth, and on-the-job training for motivated individuals looking to build a career in healthcare.
What You'll Do
As a Customer Service Representative, you'll serve as an important resource for our patients by providing friendly, professional assistance with their billing questions and account needs.
Responsibilities include:
- Answer incoming multi-line phone calls professionally and courteously.
- Assist patients with billing questions and payment inquiries.
- Process payments securely over the phone.
- Update patient demographic and insurance information.
- Review patient account balances and explain charges.
- Resolve billing concerns and account disputes with empathy and professionalism.
- Work Accounts Receivable to help resolve outstanding balances.
- Navigate the electronic health record (EHR) system accurately and efficiently.
- Maintain patient confidentiality while delivering exceptional customer service.
- Excellent customer service and communication skills.
- Strong telephone etiquette and active listening abilities.
- Positive attitude with a commitment to helping others.
- Ability to work both independently and as part of a collaborative team.
- Strong organizational skills and attention to detail.
- Basic computer proficiency and familiarity with standard office equipment.
- Medical office experience is helpful but not required.
- Minimum of one year of customer service experience required.
- Call center experience is preferred.
- Medical office or healthcare experience is a plus.
- We are happy to train the right candidate who is eager to learn and grow.
- Supportive and collaborative work environment
- On-the-job training and career development opportunities
- Opportunity to make a meaningful difference in patients' healthcare experience every day
- Competitive benefits package for full-time employees
- Competitive pay: $15.50–$27/hour. Actual pay depends on specialty, experience, schedule and job dutiesÂ
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