IT QA Manager

"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."

The IT QA Manager is responsible for overseeing all aspects of application and system quality assurance. This role ensures that software, systems, and infrastructure meet organizational standards, regulatory requirements, and customer expectations.

The QA Manager will collaborate closely with Solution Delivery Leaders, Business Stakeholders, Project Managers, and Development Leads to ensure successful solution implementations.

This role will lead both functional and non-functional testing efforts aligned with implementation requirements.

Principal Duties and Responsibilities 

Duties and Responsibilities

• Develop and enforce QA policies, procedures, and standards.
• Lead the design and execution of test plans, including functional, integration, regression, and user acceptance testing (UAT).
• Manage defect tracking, root cause analysis, and resolution processes.
• Oversee QA team performance, training, and professional development.
• Collaborate with development, DevOps, and business teams to align QA efforts with project goals.
• Conduct audits and generate quality reports and metrics.
• Stay current with emerging QA tools, technologies, and best practices.

Minimum Requirements/Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 8+ years of experience as a QA Manager, with expertise in quality management, schedule oversight, complex problem-solving, and performance optimization.
• 5+ years of experience developing executive-level documentation and QA performance metrics.
• Proven track record of building and managing high-performing QA teams, preferably within the retail domain.
• Extensive experience in test environment management, test data management, and test strategy development.
• Proficient in managing QA teams across Agile, Waterfall, and Hybrid project methodologies.
• Hands-on experience with a wide range of QA tools, systems, and software.
• Demonstrated success in managing distributed teams across onsite, offshore, and nearshore locations.
• Strong understanding of both manual and automated testing, including regression, integration, performance, and user acceptance testing (UAT).
• Deep experience in risk-based testing (RBT), performance testing, and test automation.
• Advocate for reusable components—both process and technical.
• Expertise in testing APIs, Web UI, SaaS, and desktop applications.
• Familiarity with JavaScript-based Web UI automation frameworks.
• Experience with scripting languages such as Java, JavaScript, or Python.
• Solid understanding of DevOps practices and implementing QA automation within CI/CD pipelines.
• Proven ability to deliver initiatives on time and within budget.

Desired Qualifications

• Familiarity with Section 508 compliance standards and accessibility testing.
• Professional certifications such as PMP, ITIL, Six Sigma, CCMP, or CISA.
• Experience with test automation tools including Rest Assured, Selenium, TestNG, JUnit, and Cucumber.
• Expertise in developing and maintaining Java-based automation frameworks and custom QA tools.
• Proficiency in performance testing tools such as JMeter, LoadRunner, or NeoLoad.
• Possession of external technical certifications, preferably cloud-based (e.g., Azure, or Google Cloud).

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.