Job Description

We are looking for an experienced and dependable Senior Site Leader to oversee daily site operations, support employees, and ensure excellent customer service. This role is responsible for leading the onsite team, maintaining smooth operations, resolving issues, and communicating with management and other departments.

Essential Job Functions

Oversee and support daily site operations
Supervise, coach, and assist onsite team members
Ensure employees follow company policies, procedures, and safety standards
Monitor employee schedules, attendance, and daily performance
Provide excellent customer service and help resolve escalated customer concerns
Coordinate with Fleet, Customer Service, Operations, and management teams
Ensure customer and vehicle information is accurately documented and updated
Assist with vehicle rentals, returns, pickups, switches, and other operational needs
Monitor workflow and ensure tasks are completed accurately and on time
Train and support new employees
Identify operational issues and communicate concerns to management
Maintain a professional, organized, and safe work environment
Perform other duties as assigned

Qualifications

Previous leadership, supervisory, or team lead experience preferred
Strong customer service and interpersonal skills
Excellent verbal and written communication skills
Strong organizational and problem-solving abilities
Ability to multitask and work in a fast-paced environment
Comfortable using Google Suite, Excel, Microsoft Word, and multiple computer systems
Ability to handle difficult situations professionally and de-escalate customer concerns
Reliable, responsible, and able to lead by example
Bilingual skills are a plus
Must be able to work onsite

Work Location: In person

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