Cook (Harrah's Philadelphia)

Pay: $18/hr

Consistently demonstrates superior customer service skills to external and internal guests by displaying Family Style Service behaviors and skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.  Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.  Creates an atmosphere of luck and celebrates customer wins.  Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests.  Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.  Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting.  Promotes Caesars and always projects Caesars in a positive light to guests.

Understands and responds to internal customers needs. Communicate in a friendly, respectful and understandable manner.  Politely gives consistent, timely and accurate information and finds answers when unsure. Uses SPOTLIGHT behaviors when encountering guests.  Meets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods.   Is a team player, cooperates with employees within the department as well as other departments.  Speaks positively about the company, co-workers and customers.

Cooks all food orders, including meat, fish, poultry and related items in a quick, timely and accurate manner.  Prepares all sauces, gravies, and other foods of medium and higher complexity as needed per the Chef’s instructions.  Responsible for checking and ensuring an adequate supply of foods & seasonings at work station.  Reads food orders from the kitchen printer. Broils, sauté, grill, steam, fry, poach, and basically prepares any and all foods needed for the guest’s orders and as needed by the restaurant chef. Checks that food is adequately prepared, serves the food in an attractive manner, consistent with the recipes.