Market Cashier (Harrah's Philadelphia)

Consistently demonstrates superior customer service skills to both internal and external customers by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Leads staff to encourage consistent displaying of Spotlight on Success behaviors.  Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.  Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets guests with a smile and initiates the execution of the “great service experience.