Sous Chef (Harrah's Philadelphia)

$60k/annually

Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication.  Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.  Works as a change agent and challenges thedepartmental processes to improve and streamline department operations, throughthe continuous assessment of policies and procedures, work processes andprogram effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts betweendifferent points of view.  Demonstratesleadership skills in determining a vision, aligns and inspires the team toachieve the vision.  Partners andCoordinates with other departments to ensure total guest satisfaction andefficient operations in a safe, friendly, comfortable environment, bywell-trained, motivated employees. Embraces, role models and implements all elements of our customerservice program including OWN IT skills, Spotlight on Service and BuzzSessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction.  Establishes and endorses the business objectives, ethics and values of Caesar’s Entertainment Inc. in accordance with the Code of Commitment.  

Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm Spotlighting on the customer interaction.   Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.  Immediately addresses service issues andfollows up to ensure guest satisfaction. Keeps team well informed of property promotions and events.  Develops highly skilled, successfulemployees, sets realistic and measurable service standards and holds employeesaccountable for meeting them.  Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.  Addresses employee performance issues, coaches for improvement and provides ongoing feedback.  Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.  Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely.

Responsible for overall daily food preparation in assigned area.  Responsible for requisitioning food supplies.  Schedules employees for thepreparation of the menu.  Ensures mealpreparation meets established standards. Maintains assigned facility and equipment in sanitary, clean and operational condition.  Implements established safety policies and procedures. Recommends staff changes including hiring, promotion, demotion and termination.