Imaging Service Engineer I

Imaging Service Engineer I

St Louis, MO • Full-time • On-site

About Tri Imaging Solutions

Tri Imaging Solutions has merged with DirectMed Imaging, uniting two trusted names in the medical imaging industry under one organization. Tri Imaging Solutions is our go-forward brand, so the Tri Imaging Solutions name and logo now represent our combined company. You may have found this opening on DirectMed Imaging's careers page or LinkedIn - it is the same team, and your application goes to the same place.

Founded in 2013 and headquartered just north of Nashville in Madison, TN, Tri Imaging Solutions helps healthcare providers keep their diagnostic imaging systems running - supplying quality-tested replacement parts, equipment, and nationwide service across CT, MRI, mammography, X-ray, and more. We are also home to an industry-leading training center on a mission to empower the engineer, and we are ISO 13485:2016 certified.

About the Role

Tri-Imaging is seeking an Imaging Service Engineer I (ISE I) to support the safe, accurate, and reliable operation of diagnostic imaging systems. Working under the direction and guidance of senior engineering personnel, this position performs preventive maintenance, corrective maintenance, equipment inspections, calibrations, quality assurance support, and basic repairs.

The ISE I provides both on-site and remote technical support to hospitals and healthcare facilities within an assigned territory while developing technical expertise through hands-on experience, training, and mentorship from senior engineers

What You'll Do

Customer Service & Communication

• Respond promptly to service requests from clinical departments and customers to evaluate and resolve equipment issues.
• Develop and maintain positive working relationships with clinical staff, physicians, vendors, manufacturers, and fellow employees.
• Deliver exceptional customer service by communicating professionally throughout the service process and minimizing disruption to patient care.
• Keep customers informed of equipment status, repair progress, and expected completion timelines.
• Assist senior engineers with equipment in-service education and basic operator training.
• Demonstrate professionalism, integrity, accountability, and commitment to the company's mission and values.

Equipment Maintenance & Repair

• Install, inspect, troubleshoot, repair, calibrate, and perform preventive maintenance on diagnostic imaging systems under established procedures.
• Perform planned maintenance, electrical safety testing, quality assurance testing, and system calibrations as assigned.
• Diagnose equipment malfunctions using manufacturer documentation, service software, and electronic test equipment.
• Replace defective components, perform adjustments, and restore equipment to manufacturer specifications under appropriate guidance.
• Maintain a clean, organized, and safe work environment while ensuring tools and test equipment remain properly calibrated.
• Participate in the assigned on-call rotation and provide after-hours support as required.
• Demonstrate flexibility to work adjusted schedules based on customer and operational needs.

Documentation & Regulatory Compliance

• Complete service reports, work orders, preventive maintenance records, calibration records, and quality documentation accurately and on time.
• Maintain equipment history records within the CMMS in accordance with company quality standards.
• Comply with applicable Joint Commission, CMS, FDA, OSHA, NFPA, manufacturer, hospital, and company policies and procedures.
• Participate in required regulatory inspections, audits, and accreditation activities as assigned.

Inventory & Asset Management

• Research and request repair parts under the direction of senior personnel.
• Maintain assigned inventory, specialized tools, and test equipment in proper working condition.
• Assist with inventory control and identify cost-effective sourcing options when appropriate.

Technical Support & Technology

• Assist with basic DICOM, PACS, networking, and imaging system connectivity issues while collaborating with hospital IT personnel.
• Utilize manufacturer diagnostic software, electronic test equipment, and service documentation to support troubleshooting activities.
• Follow company cybersecurity policies and best practices when servicing network-connected imaging equipment.

Training & Professional Development

• Complete required technical, regulatory, and customer-specific training programs.
• Participate in OEM training, seminars, workshops, and continuing education opportunities.
• Develop technical proficiency under the guidance of senior Imaging Service Engineers.
• Participate in departmental meetings, safety training, and continuous improvement initiatives.
• Perform other duties as assigned.

What We're Looking For

Education & Experience

• Bachelor's degree in Biomedical Engineering, Electronics Engineering Technology, Electrical Engineering Technology, Military Biomedical Equipment Training, or a related technical discipline preferred.
• Equivalent combinations of education and experience will be considered.
• 0–2 years of experience servicing diagnostic imaging equipment in a hospital, clinic, military, OEM, internship, Co-Op, or field service environment.
• CBET, CRES, OEM certifications, or military imaging training are preferred but not required.

Knowledge, Skills & Abilities

• Basic knowledge of Radiographic, Fluoroscopy, Mammography, CT, MRI, Nuclear Medicine, Ultrasound, and related imaging technologies.
• Knowledge of electronic theory, diagnostic test equipment, and electrical safety principles.
• Basic understanding of anatomy and physiology related to diagnostic imaging.
• Ability to troubleshoot electronic and electromechanical systems.
• Ability to read electrical schematics, wiring diagrams, service manuals, and technical documentation.
• Working knowledge of Windows operating systems, Microsoft Office Suite, CMMS software, and basic networking concepts.
• Strong organizational, analytical, troubleshooting, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to work independently while seeking guidance when appropriate.

Equipment & Technology

The Imaging Service Engineer I will work with a variety of biomedical and imaging service equipment and technology, including:

• Multimeters and oscilloscopes
• Electrical safety analyzers
• Radiation measurement devices
• Manufacturer diagnostic software
• Computers and CMMS software
• Microsoft Office Suite
• Manufacturer service applications
• General hand tools and power tools
• Ladders and lifting devices
• Material handling equipment
• Personal Protective Equipment (PPE)
• Electrostatic Discharge (ESD) protection equipment

Physical Requirements

• Ability to sit, stand, walk, bend, kneel, climb, reach, and work in confined spaces for extended periods.
• Ability to lift and carry up to 50 pounds independently and maneuver larger equipment using appropriate lifting devices.
• Vision and hearing sufficient to safely perform technical service work and communicate effectively with customers.

Work Environment

Work is performed in hospitals, imaging centers, warehouses, and office environments.

The position may involve exposure to electrical hazards, ionizing radiation, MRI magnetic fields, chemical cleaners, infectious materials, and moving mechanical equipment.

Compliance with all OSHA, infection control, radiation safety, and company safety policies is required.

Why Join Us

At Tri Imaging Solutions, our mission is simple: keep life-saving imaging technology running at its best. We do that by pairing quality-tested parts and responsive, nationwide service with an industry-leading training center built around hands-on learning and mentorship. Following our merger with DirectMed Imaging, we are a larger, stronger imaging solutions platform - which means more stability, more resources, and more room for our people to learn, grow, and build long-term careers. If you want meaningful, hands-on work that has a real impact on patient care, and a team that is genuinely committed to empowering the engineer, you will feel right at home here.

• Work independently with a broad range of medical equipment and technologies
• Continue developing your technical expertise through advanced training and hands-on experience
• Serve as a technical resource and mentor to developing BMET professionals

Compensation & Benefits

We offer competitive pay and a comprehensive benefits package that includes health and welfare benefits, a 401(k) plan with company match, company-provided short-term and long-term disability coverage, and paid vacation that increases with tenure.

Location & Travel

Initial training will take place at either our Appleton, WI facility or our Madison, TN headquarters. Following initial training, you will transition into supporting customers within your assigned territory.

• Valid driver's license with an acceptable driving record.
• Frequent local and regional travel required.
• Occasional overnight travel for customer support.
• Ability to safely operate a company vehicle.

Equal Opportunity Employer

Tri Imaging Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.