Back to search
Supports the IT help desk as 1st level support in SAP-related topics.
Tasks and Responsibilities:
- Receiving, analyzing, and handling incoming SAP support requests in our ticket system (1st-level support).
- Classifying and prioritizing issues according to given guidelines.
- Making sure that the Service Level Agreements (SLA) are followed.
- Solving simple to medium user problems in the SAP environment.
- Forwarding complex tickets to SAP Level 2 Support with all important information.
- Documenting requests, solutions, and workarounds in the ticket system.
- Supporting tests after system changes or updates.
- Working closely with other IT teams and business departments to ensure smooth processes.
Requirements:
- Completed training in IT or a commercial field, or similar experience with a strong interest in IT.
- Basic knowledge of at least one SAP module (e.g., CRM, ERP, Sales Cloud).
- Experience in user support or an IT helpdesk is an advantage.
- Analytical thinking, strong service orientation, good communication skills, and a friendly manner.
- Good English skills, spoken and written.
Learn more about this Employer on their Career Site
