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POSITION SUMMARY
Coordinates the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure
loads are delivered safely and timely.
ROLE AND RESPONSIBILITIES
* Assigns loads and routes drivers based upon available hours and customer needs.
* Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered
until it is delivered.
* Performs supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing
complaints, and resolving problems.
* Communicates customer issues and concerns with the appropriate departments as needed.
* Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer
detention issues arise.
* Validates driver hours of service in order to safely and legally facilitate the delivery of loads.
* Balances time off requests made by drivers with the operational need to move freight.
* Establishes and maintains positive working relationships.
* Receives and carries out instructions.
* Maintains regular and predictable attendance.
* Performs other duties as assigned.
* Excellent verbal and written communication skills.
* Performs work requiring advanced knowledge while consistently exercising discretion and judgement.
* Solves problems and makes decisions independently.
* Strong supervisory and leadership skills.
* Manages multiple priorities and deadlines.
* Proficient with Microsoft Office Suite or related software.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS
* Prolonged periods sitting at desk and working on a computer.
* Must be able to lift up to 10 pounds at times.
* Ability to travel.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Valid Driver's License
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