Eligibility Specialist - Call Center

Automated Health Systems is seeking an Eligibility Specialist to support the Wyoming Medicaid Customer Service Center Project.  This position is onsite.

Benefits

• Health, dental, and vision insurance
• 401(k)
• Employee wellness program
• Training and career growth opportunities

Responsibilities

• Process eligibility applications and resolve applicant/member issues
• Complete outreach and follow-up activities
• Document interactions in state and project systems
• Triage calls to the appropriate agency or business unit
• Provide respectful, confidential, high-quality customer service
• Stay current on Wyoming Medicaid policies and procedures
• Assist with assigned projects and related duties

Qualifications

• Associate degree in Human Services or related field preferred, or equivalent experience
• 2+ years of customer service or healthcare industry experience required
• Human services experience preferred
• Knowledge of Medicaid and Wyoming Department of Health policies preferred
• Strong communication, computer, and conflict resolution skills
• Bilingual skills are a plus

Work Environment

Office environment with light physical activity, including occasional lifting, bending, reaching, squatting, and kneeling.

Automated Health Systems is an Equal Opportunity Employer.