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Description
HOURS & SALARY: Part-time, 20 hours per week, with a hiring range of $14.89 – $18.61 per hour depending on experience.
Working at Laramie County Library System is about joining an award-winning organization that sets the bar for service regionally and nationally. The Library Journal 2008 Library of the Year, Laramie County Library System is a hub for engagement, literacy and learning, and lifelong curiosity and discovery. With nearly 385,000 yearly visitors to a 103,000 sq. ft. central library, two branch libraries, and bookmobile, Laramie County Library System champions a knowledgeable and engaged community.
JOB SUMMARY
The Circulation Assistant provides front-line customer service to library patrons in person and by phone. This role supports daily circulation operations, assists with library accounts and self-service technology, and helps patrons find and use library materials and spaces. The Circulation Assistant is often the first point of contact and plays a key role in creating a welcoming library experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provide front-line customer service to patrons in person and by phone, assisting with library accounts, materials, questions, general needs and directions.
2. Perform circulation and materials handling functions including check-in and check-out,
shelving, processing daily notifications to the public, and maintaining collections.
3. Assist patrons with library technology and equipment, including public computers, self-check kiosks, copiers, and meeting room audiovisual equipment.
4. Support access to collections through readers’ advisory, basic reference assistance, pulling materials for branches, and maintaining first-floor readiness.
5. Protect patron confidentiality, and complete other duties as assigned.
MINIMUM REQUIREMENTS
• High school diploma or equivalent.
• Six months of relevant experience, or an equivalent combination of education and experience.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
• Working knowledge of common computer software and library systems.
• Strong customer service and communication skills.
• Ability to work independently with attention to detail and good task prioritization.
• Accurate data entry and filing skills.
• Ability to use sound judgment and follow established procedures.
SELECTION PROCESS
Interested applicants are encouraged to apply by completing an Application for Employment (available at https://lclsonline.org/work) and submitting a resume. The application is open until filled. The hiring committee will contact applicants who are selected for further testing or interviews. As a courtesy, we notify all applicants via email when a position is filled.
WORK SCHEDULE
Work schedule will predominantly be normal business hours (8 a.m. to 5 p.m. or 9 a.m. to 6 p.m. or a variation thereof) Monday through Friday but may consist of weekend and evening hours as well. Anyone who works for the library must be willing to work anytime the library is open. Laramie County Library (Cheyenne) open hours are Monday – Thursday 9:00 a.m. to 8:00 p.m., Friday, Saturday and Sunday 10:00 a.m.to 5:00 p.m. All employees are scheduled to attend monthly staff meetings and in-service days in Cheyenne.
BENEFITS
· This position receives paid time off for 13 holidays, vacation and sick leave, and an annual personal day.
· Employees are eligible to take vacation after six months of employment.
· Employees may join the Cheyenne-Laramie County Employees Federal Credit Union.
PHYSICAL EFFORT AND WORKING ENVIRONMENT
This position requires moving moderately heavy materials such as carts, boxes, files, and library
materials, and standing or walking for extended periods.
QUESTIONS
For questions about this position, contact Kashawna White, Manager at KWhite@lclsonline.org or 307.773.7210.
LCLS is an equal opportunity employer. We support and adhere to the tenets of the Americans with Disabilities Act. LCLS is an at-will employer. LCLS provides a drug-free workplace for its employees in accordance with the requirements of the US Drug-Free Workplace Act of 1988. Hiring is contingent on a post-offer criminal history background check. LCLS participates in E-Verify.
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